Assistant Director of Social Services

TAG MedStaffing; New York (NY); Presencial; USD 58.000 - 72.000; Jornada completa

Descripción de la vacante

TAG MedStaffing is seeking an Assistant Director of Social Services in New York, NY. This leadership role oversees case management operations, supervises staff, supports housing and service delivery initiatives, and ensures regulatory compliance.

Bilingual Spanish is preferred and experience in homeless services or supportive housing is highly regarded. The position requires a Bachelor's degree and 2+ years in leadership with 3+ years supporting vulnerable populations.

Formación

• Education: Bachelor's degree is required.
• Experience: 2+ years in leadership or supervision and 3+ years in homeless services or related fields.
• Industry knowledge in shelter operations or community-based programs preferred.
• Technical skills: proficiency with Microsoft Office and electronic case management systems.
• Strong leadership, communication, organizational and crisis management abilities.

Responsabilidades

• Oversee daily operations of case management and housing services.
• Supervise case management supervisors and staff with coaching and performance management.
• Ensure regulatory compliance and support audits.
• Promote trauma-informed, client-centered services and crisis response.
• Monitor program metrics, data quality, and implementation of improvements.
• Collaborate with program leadership and partners, serving as acting program lead when needed.

Conocimientos

Leadership

Staff supervision

Crisis management

Team development

Communication

Organizational skills

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

Electronic case management systems

Descripción del empleo

Job Overview – Assistant Director of Social Services Compensation: $42–$52/hour Location: New York, NY Schedule: Monday–Friday, 9:00 AM–5:00 PM

TAG MedStaffing is hiring an Assistant Director of Social Services for our client, supporting the daily operations of community-based residential programs serving vulnerable populations. This leadership role will oversee case management operations, supervise staff, support housing and service delivery initiatives, ensure regulatory compliance, and partner with program leadership to maintain high-quality client services. The ideal candidate will have leadership experience within homeless services, supportive housing, or human services, along with strong operational, crisis management, and team development skills.

Responsibilities as the Assistant Director of Social Services:

• Program Operations: Oversee daily case management and housing services while supporting operational goals, service delivery, and program performance.
• Staff Leadership: Supervise case management supervisors and program staff, providing coaching, performance management, and ongoing professional development.
• Compliance & Quality: Ensure compliance with agency policies, contractual requirements, regulatory standards, and documentation requirements while supporting audits and continuous quality improvement initiatives.
• Client Services: Promote trauma-informed, client-centered services while supporting crisis response, housing placement efforts, and complex client situations.
• Reporting & Performance: Monitor program metrics, oversee documentation, review program data, and implement corrective actions to improve operational outcomes.
• Cross-Functional Collaboration: Partner with program leadership, community organizations, and internal stakeholders to support program initiatives and serve as acting program lead when needed.

Qualifications for the Assistant Director of Social Services:

• Education: Bachelor's degree is required.
• Experience: 2+ years of leadership or supervisory experience and 3+ years of experience supporting vulnerable populations within homeless services, supportive housing, behavioral health, human services, or a related field are required.
• Industry Knowledge: Experience within shelter operations, supportive housing, case management, or community-based programs is preferred.
• Technical Skills: Proficiency with Microsoft Office Suite and electronic case management or program reporting systems is required.
• Skills & Attributes: Strong leadership, communication, organizational, crisis management, problem-solving, and team development skills with the ability to manage multiple priorities, supervise staff, and support a fast-paced, client-focused environment are required.
• Bilingual Spanish is preferred.