Assistant Director of Social Services

Atlantic Group; New York (NY); On-site; USD 58,000 - 72,000; Full time

Job summary

TAG MedStaffing is seeking an Assistant Director of Social Services in New York, NY to oversee daily case management, housing services, and program performance in community-based residential programs serving vulnerable populations.

The role requires a Bachelor's degree, 2+ years of supervisory experience, and 3+ years in homeless services or related fields; leadership, crisis management, and strong communication are essential.

Qualifications

• Bachelor's degree is required.
• 2+ years of leadership or supervisory experience and 3+ years of experience supporting vulnerable populations.
• Experience in homeless services, supportive housing, behavioral health, human services, or related field preferred.
• Proficiency with Microsoft Office Suite and electronic case management or program reporting systems is required.

Responsibilities

• Oversee daily case management and housing services.
• Supervise case management supervisors and program staff, providing coaching and development.
• Ensure compliance with agency policies, contractual requirements, regulatory standards, and documentation.
• Promote trauma-informed, client-centered services with crisis response and housing placement support.
• Monitor program metrics, oversee documentation, review program data, and implement corrective actions.
• Partner with leadership and external stakeholders to support program initiatives and serve as acting program lead when needed.

Skills

Leadership

Supervisory experience

Crisis management

Team development

Communication

Organizational skills

Bilingual Spanish (preferred)

Education

Bachelor's degree

Tools

Microsoft Office

Electronic case management systems

Job description

Job Overview – Assistant Director of Social Services, Compensation: $42–$52/hour, Location: New York, NY, Schedule: Monday–Friday, 9:00 AM–5:00 PM

TAG MedStaffing is hiring an Assistant Director of Social Services for our client, supporting the daily operations of community-based residential programs serving vulnerable populations. This leadership role will oversee case management operations, supervise staff, support housing and service delivery initiatives, ensure regulatory compliance, and partner with program leadership to maintain high-quality client services. The ideal candidate will have leadership experience within homeless services, supportive housing, or human services, along with strong operational, crisis management, and team development skills.

Responsibilities as the Assistant Director of Social Services:

• Program Operations: Oversee daily case management and housing services while supporting operational goals, service delivery, and program performance.
• Staff Leadership: Supervise case management supervisors and program staff, providing coaching, performance management, and ongoing professional development.
• Compliance & Quality: Ensure compliance with agency policies, contractual requirements, regulatory standards, and documentation requirements while supporting audits and continuous quality improvement initiatives.
• Client Services: Promote trauma-informed, client-centered services while supporting crisis response, housing placement efforts, and complex client situations.
• Reporting & Performance: Monitor program metrics, oversee documentation, review program data, and implement corrective actions to improve operational outcomes.
• Cross-Functional Collaboration: Partner with program leadership, community organizations, and internal stakeholders to support program initiatives and serve as acting program lead when needed.

Qualifications for the Assistant Director of Social Services:

• Education: Bachelor's degree is required.
• Experience: 2+ years of leadership or supervisory experience and 3+ years of experience supporting vulnerable populations within homeless services, supportive housing, behavioral health, human services, or a related field are required.
• Industry Knowledge: Experience within shelter operations, supportive housing, case management, or community-based programs is preferred.
• Technical Skills: Proficiency with Microsoft Office Suite and electronic case management or program reporting systems is required.
• Skills & Attributes: Strong leadership, communication, organizational, crisis management, problem-solving, and team development skills with the ability to manage multiple priorities, supervise staff, and support a fast-paced, client-focused environment are required. Bilingual Spanish is preferred.