Assistant Director of IT — Lead Mortgage Tech & Security

Kings-Mortgage-Services; Dyer (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Job summary

Kings-Mortgage-Services is hiring an hands-on Assistant Director of Information Technology in Santa Ana, CA. The role leads IT operations, user support, and security in a mortgage lending environment, reporting to the Information Technology department.

Local in-office presence is required to support critical systems and business continuity. The role emphasizes managing Microsoft 365, overseeing incident response, and guiding technology initiatives that align with regulatory requirements and

Qualifications

• Bachelor's degree or equivalent training/experience.
• 5+ years in a similar IT leadership/administration role.
• Experience managing Microsoft 365 tenants required.
• Encompass LOS experience preferred.
• Strong knowledge of mortgage industry operations and workflows.

Responsibilities

• Administer, support, and maintain IT user environment (Microsoft tenant, servers, workstations, etc.).
• Create, monitor, escalate, and close help desk tickets with clear user communication.
• Identify and address network issues to minimize outages and improve performance.
• Advise management on technology needed to support and advance the company.
• Maintain disaster recovery plans, security controls, and regulatory compliance.
• Update IT policies and network documentation for accuracy.
• Collaborate to achieve short- and long-term IT objectives.
• Assist in cyber security initiatives, risk assessments, and vendor reviews.
• Support Encompass LOS configurations and integrations.
• Seek cost-efficient technology solutions and optimizations.

Education

Bachelor's degree in computer science or related field

Equivalent training and experience

Tools

Encompass LOS

Microsoft 365 management

Job description

Kings-Mortgage-Services is hiring an hands-on Assistant Director of Information Technology in Santa Ana, CA. The role leads IT operations, user support, and security in a mortgage lending environment, reporting to the Information Technology department.

Local in-office presence is required to support critical systems and business continuity. The role emphasizes managing Microsoft 365, overseeing incident response, and guiding technology initiatives that align with regulatory requirements and