Assistant Director of HR — Learning & Development Leader

Hyatt Hotels Corporation; Park City (UT); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Free room nights

Health insurance

Dental & vision insurance

401K with company match

Free employee meals

Paid time off

Tuition reimbursement

Employee stock purchase plan

Ski pass

Training & development

Job summary

Hyatt Grand Hyatt Deer Valley in Park City, Utah, seeks an Assistant Director of Human Resources to lead HR operations and champion learning & development across the property. You will partner with the Director to align onboarding, training, compliance, and staff engagement with luxury service standards.

The role develops future HR Directors, advising leaders, facilitating sessions, and building systems that help colleagues shine in a fast-paced resort environment.

Qualifications

• Bachelor's degree in Human Resources, Hospitality, Business, Education, or a related field; equivalent HR experience may be considered.
• At least two years of HR generalist experience, including experience advising leaders and supporting core HR processes.
• At least one year of Learning & Development, training facilitation, instructional design, or organizational development experience.
• Hospitality experience required; luxury hospitality experience strongly preferred.
• Fluent written and spoken English required; Spanish preferred.
• Working knowledge of employment practices, OSHA, Health Department requirements, workplace safety, and compliance training—or the ability and willingness to learn quickly.
• Experience with Microsoft Office Suite; familiarity with a Learning Management System or HRIS preferred.
• Professional presentation skills, refined verbal and written communication, strong organization, and exceptional attention to detail.
• A true desire to satisfy the needs of others in a fast-paced environment, with the ability to inspire trust, motivate colleagues, and handle sensitive information with discretion.

Responsibilities

• Own the hotel's learning calendar and coordinate onboarding, new-hire orientation, recurring training, and job-specific development in partnership with department leaders.
• Design, deliver, and maintain engaging learning experiences that reinforce luxury service standards, Forbes expectations, operational consistency, and Hyatt culture.
• Facilitate training and communicate policies, procedures, safety updates, and guest service standards clearly to a diverse workforce.
• Assess department training needs, translate operational priorities into practical learning plans, and coach managers on effective on-the-job development.
• Build manager and leadership capability through development programs, performance conversations, feedback coaching, and succession-readiness initiatives.
• Maintain accurate training records, completion reporting, materials, evaluations, and Learning Management System data; use results to improve learning impact.
• Partner with the Director of Human Resources on HR strategy, workforce planning, recruitment and staffing, wage and salary administration, and execution of hotel and company initiatives.
• Assist with employee and labor relations, performance management, recognition, engagement, leave-of-absence administration, and colleague communications.
• Support international recruitment and colleague housing processes, as applicable to resort operations, while maintaining a high standard of service and compliance.
• Lead and develop HR office processes, records, reporting, and administrative systems with accuracy, confidentiality, integrity, and accountability.
• Serve as a trusted resource to colleagues and leaders, modeling Hyatt's purpose of caring for people so they can be their best.
• Coordinate required compliance learning, including harassment prevention, food safety, emergency preparedness, occupational health, workplace conduct, and other company or regulatory requirements.
• Support implementation and monitoring of safety programs and collaborate with managers to build a proactive culture of awareness, prevention, and accountability.
• Maintain and audit training files, safety logs, and compliance documentation to support readiness for OSHA, Health Department, company, and other regulatory reviews.
• Ensure learning content and HR practices are current, accessible, consistently applied, and aligned with applicable laws, policies, and operating standards.

Skills

HR Generalist

Learning & Development

Training Facilitation

Instructional Design

Hospitality experience

English proficiency

Education

Bachelor's degree in HR / Hospitality / Business

Tools

Microsoft Office Suite

Learning Management System

HRIS

Job description

Hyatt Grand Hyatt Deer Valley in Park City, Utah, seeks an Assistant Director of Human Resources to lead HR operations and champion learning & development across the property. You will partner with the Director to align onboarding, training, compliance, and staff engagement with luxury service standards.

The role develops future HR Directors, advising leaders, facilitating sessions, and building systems that help colleagues shine in a fast-paced resort environment.