Assistant Director of Front Office - Hilton San Diego Bayfront

Hilton Worldwide, Inc.; San Diego (CA); On-site; USD 85,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Director of Front Office for their San Diego Bayfront location. This role involves overseeing front office operations, managing a team, and ensuring exceptional guest service. The ideal candidate will have significant experience in hotel management, strong organizational skills, and a commitment to delivering outstanding guest experiences.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Qualifications

• Minimum 2 years of front office management in 450+ rooms property.

Responsibilities

• Assist in direction and administration of all Front Office operations.
• Monitor and develop team member performance.
• Resolve guest issues and concerns.

Skills

Organizational Skills

Flexibility

Tools

OnQ

Job description

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Job Description - Assistant Director of Front Office - Hilton San Diego Bayfront (HOT0BMDI)

Job Description

Assistant Director of Front Office - Hilton San Diego Bayfront (

Job Number:

HOT0BMDI )

Work Locations

Work Locations

: Hilton San Diego Bayfront One Park Blvd San Diego 92101

The breathtaking San Diego waterfront property is searching for an Assistant Director of Front Officeto join the team.The 30-story hotel with 1190 hotel rooms and 170,000 sq ft of meeting space offers a unique urban coastal experience for every guest.

This position reports into the Director of Rooms and will oversee a team of 6 managers and approximately 50 team members.

The ideal candidate should have:

• Minimum 2 years of front office management in 450+rooms property
• OnQ knowledge
• Excellent organizational skills
• Schedule flexibility

The annual salary range:$85,000 to $100,000

What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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Job

Job

: Guest Services, Operations, and Front Office