Assistant Director of Front Office - Hilton San Diego Bayfront

Hilton Global in; San Diego (CA); On-site; USD 85,000 - 100,000; Full time

Job summary

Join a leading hospitality brand as the Assistant Director of Front Office at a stunning San Diego waterfront hotel. Oversee a dedicated team, enhance guest experiences, and drive financial profitability in a dynamic environment. Enjoy competitive benefits and a commitment to quality and innovation.

Benefits

Medical insurance for you and your family

Mental health resources

Paid Time Off (PTO)

Travel discounts through Go Hilton

Parental leave

Matching 401(k)

Employee stock purchase at 15% discount

Educational opportunities and career development

Employee resource groups and recognition programs

Qualifications

• Minimum 2 years of front office management experience in a property with 450+ rooms.

Responsibilities

• Assist in the management of guest service, registration, and room inventory.
• Monitor and develop team member performance.
• Resolve guest issues to ensure satisfaction.

Skills

Organizational Skills

Schedule Flexibility

Tools

OnQ

Job description

Assistant Director of Front Office - Hilton San Diego Bayfront (Finance)

The breathtaking San Diego waterfront property is searching for an Assistant Director of Front Office to join the team. The 30-story hotel with 1190 rooms and 170,000 sq ft of meeting space offers a unique urban coastal experience for every guest.

This position reports to the Director of Rooms and will oversee a team of 6 managers and approximately 50 team members.

The ideal candidate should have:

• Minimum 2 years of front office management experience in a property with 450+ rooms
• OnQ knowledge
• Excellent organizational skills
• Schedule flexibility

Annual salary range: $85,000 to $100,000

What will I be doing?

As an Assistant Director of Front Office, you will assist in the direction and administration of all Front Office operations to deliver outstanding guest service and financial profitability. Your responsibilities will include:

• Assisting in the management of guest service, registration, room inventory, marketing initiatives, systems, budgeting, policies, and meetings
• Monitoring and developing team member performance, including supervision, scheduling, counseling, evaluations, and recognition
• Evaluating service and satisfaction trends, addressing issues, and implementing improvements
• Overseeing VIP processes, including reservations, amenities, and special requests
• Implementing marketing and up-selling techniques to maximize revenue
• Ensuring team knowledge of hotel offerings and local events
• Analyzing daily reports and data to inform decisions
• Resolving guest issues to ensure satisfaction
• Recruiting, interviewing, and training team members

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We value:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Urgency and discipline

Additionally, we seek attributes like:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

What will it be like to work for Hilton?

Hilton offers a global platform spanning luxurious hotels to mid-priced accommodations, dedicated to providing exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," driven by our team members who are at the heart of our success.

Our benefits include:

• Access to pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase at 15% discount
• Educational opportunities and career development
• Employee resource groups and recognition programs

*Benefits may vary by property and employment terms.