Food & Beverage Manager: Guest Experience Leader

Highgate; Lahaina (HI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels in Hawaii is seeking a Food & Beverage Manager to coordinate, supervise and direct all aspects of the outlet's operations, while maintaining profitability and service quality. You will market ideas, manage budgets, supervise staff, ensure compliance with laws, and drive guest satisfaction.

The role requires strong leadership, communication skills, and the ability to balance operations with guest expectations.

Qualifications

• Excellent verbal and written communication with staff and guests
• Ability to multitask and prioritize departmental functions to meet deadlines
• Strong guest-service mindset and problem-solving skills
• Proven leadership and training abilities to manage a hotel F&B team
• Maintains regular attendance and professional appearance as per standards

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep supervisor informed of problems or matters requiring attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports promptly.
• Ensure preparation of reports including wage progress, payroll, revenue, and schedules.
• Monitor quality of service in F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with liquor laws, health and sanitation regulations.
• Ensure SOP compliance across outlets.
• Be visible on the floor and support staff during meals.
• Conduct staff performance reviews per standards.
• Ensure training on SOPs and technical tasks.
• Be involved in departmental and hotel trainings.
• Interview candidates and follow hiring approvals.
• Complete tip reporting.
• Support corporate promotions in the outlet where applicable.
• Ensure overall guest satisfaction.

Skills

Communication

Multitasking

Guest service

Team leadership

Cooperation

Job description

Highgate Hotels in Hawaii is seeking a Food & Beverage Manager to coordinate, supervise and direct all aspects of the outlet's operations, while maintaining profitability and service quality. You will market ideas, manage budgets, supervise staff, ensure compliance with laws, and drive guest satisfaction.

The role requires strong leadership, communication skills, and the ability to balance operations with guest expectations.