Assistant Director of Financial Aid & Student Outreach

Wesleyan University; Middletown (CT); Hybrid; USD 52.000 - 61.000; Vollzeit

Zusammenfassung

Wesleyan University in Middletown, CT seeks an Assistant Director of Financial Aid to counsel students and families on financing their education and to manage need analysis and award processes for hundreds of applicants.

The role requires a bachelor’s degree, financial aid experience, strong interpersonal skills, and the ability to work independently within a fast-paced environment. The position is primarily on campus with potential for a hybrid schedule in the future.

Qualifikationen

• Bachelor’s degree and a minimum of two years of financial aid experience or an equivalent combination of education, training, and related experience in the profession.
• Strong interpersonal communication and problem-solving skills.
• Attention to detail and a sense of humor.
• Demonstrated service aptitude and ability to work independently as well as with students and parents, and with colleagues.
• Demonstrated empathetic customer service skills and experience advising others.
• Demonstrated and thorough working knowledge of computer systems and the ability and willingness to learn new systems/processes.
• Demonstrated ability to take initiative.
• Demonstrated ability to analyze and synthesize information.
• Ability to work a flexible schedule including nights and weekends as needed.

Aufgaben

• Provide top level customer service, advice, and counseling to students and families as they make decisions about college planning and financing.
• Perform need analysis and award aid to case load of approximately 300 first-year applicants and assume responsibility for a class of approximately 300 students after May 1 commitment date.
• Work independently to read and award financial aid to applicants under a tight timeline.
• Assist with the system processes and functions including full utilization of PowerFAIDS to ensure compliance and enhance efficiency.
• Perform weekly ISIR corrections.
• Serve as Security Liaison for the Financial Aid Office.
• Serve as Outside Scholarship Liaison.
• Work as a team to innovate and coordinate outreach activities to current and prospective students to improve file completion rates.
• Develop, coordinate, and participate in outreach activities with various on and off-campus partnerships, including current and prospective students, the Admission Office, Career Center, high schools, and community service organizations.
• Provide back-up support in various office functions.
• Co-manage various financial aid publications in conjunction with others on campus.
• Aid other staff in the back-office operations.
• Maintain knowledge of federal and institutional financial aid regulations and requirements to ensure legal, fair, and consistent administration of federal, state, and institutional financial aid funds.

Kenntnisse

Interpersonal communication

Problem-solving

Attention to detail

Customer service

Empathy

Independent work

Multi-project prioritization

Ausbildung

Bachelor’s degree

Tools

PowerFAIDS

Jobbeschreibung

Wesleyan University in Middletown, CT seeks an Assistant Director of Financial Aid to counsel students and families on financing their education and to manage need analysis and award processes for hundreds of applicants.

The role requires a bachelor’s degree, financial aid experience, strong interpersonal skills, and the ability to work independently within a fast-paced environment. The position is primarily on campus with potential for a hybrid schedule in the future.