Assistant Director, Financial Aid & Student Services

Wake Forest University Pre-College Programs; Winston-Salem (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Wake Forest University is seeking an Assistant Director of Financial Aid to counsel students and families on aid eligibility, requirements, and programs. The role involves need analysis, packaging adjustments, and coordinating with multiple campus offices to ensure compliant, timely aid administration.

The position requires a Bachelor’s degree and 3+ years in financial aid or higher education, with strong analytical and communication skills.

Qualifications

• Bachelor’s degree required.
• At least 3 years of experience in financial aid administration or related higher education setting.
• Knowledge of Federal financial aid regulations and multiple programs preferred.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent interpersonal, oral, and written communication abilities across diverse constituencies.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate and administer assigned financial aid programs and functions.
• Serve as primary contact for an alphabetical caseload of students and families.
• Perform need analysis and professional judgment for special circumstances.
• Participate in appeals, scholarship reviews, and committee work as assigned.
• Maintain accurate records and ensure audit readiness and compliance.
• Coordinate presentations and workshops for prospective and current students.

Skills

Analytical thinking

Organizational skills

Problem-solving

Interpersonal skills

Communication skills

Independent and collaborative

Time management

Education

Bachelor's degree required

Tools

PowerFAIDS

Microsoft Office

Google Workspace

Student Information Systems

Job description

Wake Forest University is seeking an Assistant Director of Financial Aid to counsel students and families on aid eligibility, requirements, and programs. The role involves need analysis, packaging adjustments, and coordinating with multiple campus offices to ensure compliant, timely aid administration.

The position requires a Bachelor’s degree and 3+ years in financial aid or higher education, with strong analytical and communication skills.