Assistant Director of Financial Aid

Ivy Tech Community College of Indiana; Indianapolis (IN); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Retirement plan

Educational benefits and tuition aid

Professional development opportunities

Paid time off

Job summary

Ivy Tech Community College is seeking a Financial Aid Advisor to support Lake County campus operations, helping students file FAFSA, resolve aid issues, and achieve paid status before classes begin.

The role provides financial aid advising for federal, state, and institutional aid, and supports veteran students accessing educational benefits. Strong customer service and collaboration with campus teams are essential.

Qualifications

• Associate or Bachelor’s degree with required work experience in financial aid or related field.
• Knowledge of financial aid regulations and processes required.
• Demonstrated leadership qualities and customer-service focus.
• NASFAA Credential or Certified Financial Aid Administrator designation preferred.

Responsibilities

• Assist students with FAFSA filing and resolving financial aid issues.
• Provide financial aid advising on federal, state, and institutional aid and the application process.
• Assist veteran students with accessing their educational benefits.
• Promote Federal Work-Study and coordinate student employee onboarding with campus HR.
• Support administration of scholarships and institutional aid and serve on campus scholarship committees.
• Assist students with emergency aid requests in conjunction with other campus offices.
• Serve on SAP appeals committees and conduct SAP appeal workshops for students.
• Assist students with documentation for unusual and special circumstances review process.
• Conduct financial aid outreach via email, text, phone, and presentations, including College Goal Sunday and orientations.

Skills

Customer-service focus

Leadership

Written/verbal communication

Interpersonal skills

Time management

Attention to detail

Inclusive environment

Education

Associate degree + 3+ years’ experience, or Bachelor’s degree +1+ year experience

NASFAA credential or FAAC designation preferred

Tools

Banner

ScholarTrack

FAFSA Partner Portal

COD

NSLDS

Job description

MAJOR RESPONSIBILITIES

• Supports key financial aid and veterans affairs processes at the Lake County campus: Assist students with filing their Free Application for Federal Student Aid (FAFSA), resolving financial aid issues, completing verification, and getting into a paid status before the start of classes.
• Provide individual and group financial aid advising to students and families on the availability of federal, state, and institutional aid and the application process.
• Assist veteran students with accessing their educational benefits.
• Promote the Federal Work-Study Program on campus and coordinate student employee onboarding with campus Human Resources.
• Support the administration of scholarships and institutional aid and serve on campus scholarship committees.
• Assist students with emergency aid requests in conjunction with other campus offices.
• Serve on the campus Satisfactory Academic Progress (SAP) appeals committees and conduct SAP appeal workshops for students.
• Assist students with preparing and submitting documentation for the campus unusual and special circumstances review process.
• Conduct financial aid outreach to current Ivy Tech students and prospective Ivy Tech students in the local community through email, text, phone, and presentations, including College Goal Sunday, high school financial aid nights, and new student orientations.
• Complete financial aid forms for external agencies, including housing, TANF, Workforce Development, and Vocational Rehabilitation.
• Utilize Banner and state and federal systems (ScholarTrack, FAFSA Partner Portal, COD, NSLDS) to research and resolve student issues.
• Establish effective relationships with key campus personnel and work closely with campus enrollment services and student success staff members.
• Coordinate efforts with the Financial Aid and Veteran and Military Benefits processing hubs.
• Attend training events (in person or virtually) to increase and maintain financial aid knowledge, and earn at least one NASFAA Professional Credential.
• This is not to be construed as an exhaustive list.
• Other duties logically associated with this position may be assigned.
• All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED

Primary supervision received by Director of Financial Aid (Lake County).

SUPERVISION GIVEN

Financial aid student employees, as assigned.

HIRING RANGE

$48,000-52,000

EDUCATION AND EXPERIENCE

Associate degree and three or more years’ related work experience, or Bachelor’s degree and one or more years’ related work experience required. Knowledge of financial aid regulations and processes required. Demonstrated leadership qualities and customer-service focus required. NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC®) designation preferred. Must demonstrate ability to build and maintain strong, authentic relationships. Excellent written, verbal, and interpersonal communication skills required. Strong organizational skills and superior attention to detail required. Ability to set priorities, manage time effectively, and handle multiple responsibilities simultaneously in a fast-paced, self-directed team environment. Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff.

Benefits

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too.

• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations.

Competitive benefits and professional development programs

The most advanced technologies in our classrooms and training facilities

Collaborative and innovative culture with a focus on creativity and employee belonging

Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.