Assistant Director, Need Analysis, Central Processing, and Appeals

Purdue University; West Lafayette (IN); Ibrido; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Purdue University is seeking an Assistant Director of Need Analysis, Central Processing, and Appeals to lead a team of experienced financial aid professionals and manage daily operations of need analysis, central processing and verification processes, as well as professional judgment appeals.

The role also coordinates system analysis and programming, conducts annual reviews of upgrades, and provides training to staff to ensure accurate, consistent, and efficient processing in a hybrid work

Competenze

• Bachelor’s degree required.
• A minimum of four (4) years of professional experience as an administrator or program administrator within an administrative setting.
• Interpersonal communication with diverse students, parents, and colleagues.
• Strong tech skills, familiarity with software and Microsoft Suite.
• Excellent analytical abilities.
• Attention to detail in a fast-paced environment.

Mansioni

• Lead daily operations for need analysis, central processing, and appeals.
• Coordinate system analysis and testing for upgrades.
• Advise students, families, and other stakeholders on financial aid matters.
• Provide training to divisional staff on related processes.
• Support outreach events and strategic planning within the division.

Conoscenze

Interpersonal communication

Tech skills

Analytical skills

Attention to detail

Formazione

Bachelor's degree

Strumenti

Microsoft Office

Descrizione del lavoro

Job Summary

The Assistant Director of Need Analysis, Central Processing, and Appeals manages experienced financial aid professionals and leads the daily operations and administration of need analysis, central processing and verification processes, Student Aid Forms and Slate, and professional judgment appeals, ensuring compliance with applicable regulations. The position establishes project priorities and provides guidance and training to support accurate, consistent, and efficient financial aid processing.

Working closely with the Associate Director and programming staff within and outside the Division of Financial Aid, the Assistant Director coordinates system analysis and programming activities related to assigned areas of responsibility, conducts annual reviews and testing of system upgrades, and provides training to divisional staff on related processes.

The role applies financial aid expertise to determine initial aid eligibility and exercises professional judgment to reassess eligibility when student or family circumstances change. The Assistant Director also advises students, families, and other stakeholders on financial aid matters, supports outreach events, and serves on the Division of Financial Aid operations team, contributing to strategic planning and operational improvements.

What Are We Looking For:

Education and Experience

Qualified candidates will need:

• Bachelor’s degree required


• A minimum of four (4) years of professional experience as an administrator or program administrator within an administrative setting.

Skills:

• Interpersonal communication skills and an ability to communicate effectively orally and through email with a diverse group of students, parents, and colleagues


• Strong technological skillset (familiarity with software and Microsoft Suite)


• Excellent analytical skills


• Attention to detail and the ability to work in a fast-paced environment.

Preferred:

• Experience in financial aid or higher education and supervision are preferred.

What We Would Like You to Know:

• A background check will be required for employment.


• FLSA: Exempt (Not Eligible for Overtime)


• Retirement Eligibility: Defined Contribution Waiting Period.

Purdue University is an EEO/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

For internal candidates that will be transferring between pay schedules (biweekly to monthly; monthly to biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream

Management 3

Pay Band S065

Job Code#20003502

This position offers flexibility to work in a hybrid arrangement once training is completed with supervisor approval.

EEO

Purdue University is an Equal Employment Opportunity.