Assistant Director, Licensing Intake & Operations

CONSUMER AND WORKER PROTECTION; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

55a Program eligibility

Public Service Loan Forgiveness info

Residency requirement notice

Job summary

The NYC Department of Consumer and Worker Protection (DCWP) seeks an Assistant Director to oversee the Intake unit, managing daily operations and ensuring licensing requirements are met. You will supervise staff, coordinate with DoHMH and other agencies, and develop internal systems to improve division performance.

This role requires strong organizational, budgeting and training skills, with attention to detail and solid communication.

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above.
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above.
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Responsibilities

• Review and process applications in all DOHMH license applications and all relevant information.
• Manage the day to day operations of the Intake unit.
• Act as a liaison for DoHMH and any other agencies or associates as required to fulfill licensing requirements.
• Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance.
• Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance.
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Back up other supervisors and units as directed.
• Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit.
• Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels.
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings.
• Follow all division and agency policies and procedures; and
• Perform all relevant and related Licensing tasks as assigned when needed.

Skills

Management experience

Organizational skills

Budgeting

Training protocols

Attention to detail

Communication skills

Team leadership

Education

Bachelor's degree

Associate degree + 60 credits

High school diploma + 4 years experience

Education/experience equivalent with supervisor experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

The NYC Department of Consumer and Worker Protection (DCWP) seeks an Assistant Director to oversee the Intake unit, managing daily operations and ensuring licensing requirements are met. You will supervise staff, coordinate with DoHMH and other agencies, and develop internal systems to improve division performance.

This role requires strong organizational, budgeting and training skills, with attention to detail and solid communication.