Assistant Director, Housing Operations

Weber State University; Ogden, Northern (UT, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Benefits package

Job summary

Weber State University is seeking an Assistant Director of Housing Operations to provide day-to-day leadership and oversee occupancy management, room assignments, contracting, and billing for a university housing program with 1001 beds. The role requires collaboration across campus and direct interaction with students, parents, staff, and faculty.

Responsibilities include managing housing software, supervising staff, ensuring compliance with policies, and coordinating with campus partners.

Qualifications

• 2 years of supervisory experience in University Housing.
• Experience leading detail-oriented or technical processes or systems.

Responsibilities

• Oversee housing management software, training, and related office processes.
• Monitor student accounts and billing in collaboration with leadership.
• Supervise 1-2 full-time staff and 6–10 student assistants.
• Lead contracting and room assignment planning for 1001 beds.
• Collaborate with Athletics, Disability Services, Dining Services, Admissions and others to address needs.
• Represent the department on campus committees and resolve billing concerns.
• Provide leadership and problem-solving for a range of HR and operational issues.

Skills

Supervisory experience

Process leadership

Job description

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title

Requisition Number

Requisition Number S02492P

Position Category

Position Category Staff

Campus Location

Campus Location Weber State University - Ogden, UT

Hours per week 40

Months per year 12

Pay Grade

Pay Grade E32

FLSA

FLSA Exempt

Job Summary/Basic Function

The Assistant Director of Housing Operations assists the Director by providing day to day leadership and oversight of complex administrative processes supporting occupancy management, room assignments, contracting, billing/collections, housing applications.

General responsibilities include:

• Day-to-day oversight of housing management software, and related processes, training and procedures and in overseeing efficient and service-oriented office operations.
• Working closely and collaboratively with the Director and Auxiliary Operations Accountant (Administrative Services) to assist in monitor student accounts and billing.
• Supervising 1-2 full-time operations support staff i.e. Assignments Coordinator, Administrative Assistant. Indirectly supervising 6 – 10 student office assistants.
• Implementing the contracting and room assignment planning and process for a university housing department with a capacity of 1001 beds.
• Working collaboratively with a number of campus partners to address specific service needs and requests including: Athletics, Disability Services, Dining Services, Summer Conference Services, Admissions, Facilities Management, Access Control, and International Programs.
• Interacting directly and frequently with students, parents, faculty, staff and other constituencies to resolve housing contract, assignment and billing concerns; representing the department on campus committees.
• Providing expertise and experience to the departmental leadership team, leading complex processes, applying critical thinking and compassionate problem-solving to a wide range of technical and human resource issues and concerns.

Given the highly collaborative and student-facing nature of this position, the expectation is that the majority of this work will be accomplished on site.

This position may require occasionally working some extended hours, including weekends. High volume work generally occurs at the beginning and the end of each academic semester.

This position is included in the departmental professional staff on-call rotation. On-call responsibilities rotate weekly between professional staff members so generally, you can expect to be on call for a week at a time approximately every 5 to 6 weeks (depending on staffing). When serving on-call, professional staff are required to respond quickly in-person (within approximately 15 min) or by phone (immediately) depending on the circumstances, to after-hours emergency or crisis incidents. Due to the nature of university housing, professional staff on-call may include holidays and days when the university is closed. As part of the professional staff on call rotation, this position will receive supplemental pay equal to other participants in the on-call rotation. (Currently $500/month). This position has the option of being “live-on” in a university-provided, furnished apartment.

Required Qualifications

• 2 years of supervisory experience in University Housing.
• Experience leading detail-oriented or technical processes or systems.

Preferred Qualifications

• Previous experience managing or administering specialized university housing management software. (StarRez, eRezLife, or similar)
• Previous supervisory experience working in a university setting involving direct interaction with students, parents, staff, and faculty colleagues.
• Understanding of legal and compliance requirements in Higher Education, including: Clery Act, FERPA , HIPAA , Title IX, ADA , and the ability to articulate how these requirements apply to student housing operations.
• Experience preparing and leading staff training and development.
• Demonstrated ability to communicate effectively in writing and interpersonally, and to form collaborative, collegial relationships with others.

Notes to Applicant

The annual salary for this position starts at $50,000 and may go up from there depending on candidate qualifications.

The position comes with a generous benefits package.

Criminal background check required as a condition of employment.

Physical Activity of this position Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.

Physical Requirements of this position Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.

Visual Acuity Requirements including color, depth perception and field of vision.

Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading., Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services,) or to make general observations of facilities or structures (i.e., security guard, inspection).

The conditions the worker will be subject to in this position.

The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

• * Do you have or have you ever been issued a W# By Weber State University? Yes or No. If yes, please enter your W# (W followed by eight numbers).

  (Open Ended Question)

• * How did you hear about this employment opportunity?
  • jobs.weber.edu
  • KSL
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Agency Referral
  • Personal Referral
  • Internal Job Posting
  • Advertisement/Publication
  • Other web advertisement
  • Other

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Transcripts
• List of References with Contact Info

Optional Documents