Assistant Director, Guest Housing & Service Operations

The University of Texas at Dallas; Ozark (AL); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Tuition Benefits

Medical insurance options (BCBS) for 1

Paid time off

Disability benefits

Fertility benefits

Job summary

UT Dallas seeks an Assistant Director of Housing Operations, Guest Housing and Customer Service. The role leads customer service for facilities, manages summer guest housing, and coordinates fiscal tasks for housing operations.

You will supervise staff, partner across campus, and ensure timely responses to requests and incidents. The position emphasizes crisis response, relocation planning, revenue tracking, and strong communications with guests and campus partners.

Qualifications

• Bachelor’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field.
• 1–3 years in housing, customer service, event planning, or conference planning.
• 1–3 years of supervisory experience.

Responsibilities

• Serves as the primary point of contact for customer service follow-up on facilities and maintenance requests.
• Monitors open maintenance tickets and follows up with staff or vendors; escalates unresolved issues.
• Coordinates temporary relocation of staff, students, or operations as needed.
• Assists with recruitment, reservations, services, placement, invoicing, and payments for Summer guests; monitors availability.
• Prepares invoices, pays vendors, oversees transactions, and maintains revenue tracking.

Skills

Customer service

Facilities coordination

Budget management

Supervisory experience

Education

Bachelor’s degree in Business Administration/Higher Education/Hospitality

Tools

Excel

Job description

UT Dallas seeks an Assistant Director of Housing Operations, Guest Housing and Customer Service. The role leads customer service for facilities, manages summer guest housing, and coordinates fiscal tasks for housing operations.

You will supervise staff, partner across campus, and ensure timely responses to requests and incidents. The position emphasizes crisis response, relocation planning, revenue tracking, and strong communications with guests and campus partners.