Assistant Director of Housing Operations, Guest Housing and Customer Service

The University of Texas at Dallas

Ozark (AL)

On-site

USD 55,000 - 61,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Tuition Benefits

Medical insurance options (BCBS) for 1

Paid time off

Disability benefits

Fertility benefits

Job summary

UT Dallas seeks an Assistant Director of Housing Operations, Guest Housing and Customer Service. The role leads customer service for facilities, manages summer guest housing, and coordinates fiscal tasks for housing operations.

You will supervise staff, partner across campus, and ensure timely responses to requests and incidents. The position emphasizes crisis response, relocation planning, revenue tracking, and strong communications with guests and campus partners.

Qualifications

Bachelor’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field.
1–3 years in housing, customer service, event planning, or conference planning.
1–3 years of supervisory experience.

Responsibilities

Serves as the primary point of contact for customer service follow-up on facilities and maintenance requests.
Monitors open maintenance tickets and follows up with staff or vendors; escalates unresolved issues.
Coordinates temporary relocation of staff, students, or operations as needed.
Assists with recruitment, reservations, services, placement, invoicing, and payments for Summer guests; monitors availability.
Prepares invoices, pays vendors, oversees transactions, and maintains revenue tracking.

Skills

Customer service

Facilities coordination

Budget management

Supervisory experience

Education

Bachelor’s degree in Business Administration/Higher Education/Hospitality

Tools

Excel

Job description

Assistant Director of Housing Operations, Guest Housing and Customer Service

Position Title Assistant Director of Housing Operations, Guest Housing and Customer Service

Functional Title Assistant Director of Guest Housing and Customer Service

Department Housing Operations

Salary Range $59,000-$66,000 -Dependent upon Experience

Pay Basis Monthly

Position Status Regular full-time

Location

Position End Date (if temporary)

Posting Open Date 11/10/2026

Posting Close Date 12/01/2026

Open Until Filled No

Desired Start Date 01/04/2026

Job Summary

Customer Service and Maintenance Follow-Up

Serves as the primary point of contact for customer service follow-up on facilities and maintenance requests, tracking each request from submission through resolution and confirming with the requester that the issue has been fully addressed.
Monitors open maintenance tickets, follows up proactively with facilities and maintenance staff or outside vendors on delayed or recurring issues, and escalates unresolved requests to the appropriate supervisor.
Conducts regular, randomized follow-up with students, in person or by phone, after maintenance or repair work to confirm the issue was resolved to their satisfaction and to address any remaining concerns.
Serves as the point of contact for student complaints about unfinished or incomplete maintenance work, coordinating with the affected Housing departments to see each issue through to completion.
Maintains accurate records and logs of maintenance requests, emergency incidents, and temporary relocations, and provides periodic summaries to supervisors.

Emergency Response and Temporary Relocation

Serves as a point of contact during emergency maintenance issues (e.g., flooding, HVAC failure, power outage, safety hazards), promptly notifying affected staff and occupants, coordinating with facilities and emergency personnel, and documenting the incident and response.
Coordinates temporary relocation of staff, students, or operations when maintenance or emergency repairs require displacement, including identifying suitable temporary space, arranging moving logistics, communicating timelines to affected parties, and coordinating the move back once work is complete.

Summer Guest Housing Management

Assists with recruitment, agreements, reservations, services, placement, invoicing, and receipt of payments for Summer guests of UT Dallas Housing and communicates with clients throughout the process.
Assists with application and contract processing and prepares and processes guarantees.
Monitors availability and manages guest placement.
Develops and implements marketing strategies to reach potential summer group clients and corporate interns.

Fiscal Management

Prepares invoices, pays vendors, oversees Marketplace transactions, maintains the revenue tracking spreadsheet, and prepares deposits.
Ensures all billing and invoices are paid to the appropriate departments.

Campus Partnerships

Collaborates with campus partners to ensure all client services and needs are met.
Maintains dining and catering reservations and the dining tracking spreadsheet, and makes and confirms room reservations outside the residence halls for clients.
Coordinates facility readiness with Housing Operations and on-site staff assistance with Residential Life.
Creates processes and procedures that support clear communication and accurate information among campus partners.
Compiles data and develops reports that highlight application trends.

Supervision and Special Projects

Supervises the Administrative Project Coordinator, who primarily supports summer guest housing for internal groups and corporate interns.
Performs other duties as assigned.

Minimum Education and Experience

Bachelor’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field.
One (1) to three (3) years of experience in housing, customer service, event planning or conference planning.
One (1) to three (3) years of supervisory experience.

Preferred Education and Experience

Minimum Qualifications

Bachelor’s degree and three years of progressively responsible experience in housing, hospitality, customer service, or university administration, or an equivalent combination of education and experience.
Experience managing budgets, invoicing, and revenue tracking.
Strong skills in Excel or similar spreadsheet software, data reporting, and records management.
Excellent written and verbal communication skills, with demonstrated commitment to customer service.

Preferred Qualifications

Experience in university housing, conference or guest services, or facilities coordination.
Experience with housing management software and e-commerce or Marketplace platforms.
Supervisory experience.
Experience with crisis or emergency response coordination.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Leads two connected areas within University Housing: the resident customer service experience for facilities and maintenance, and the Summer Guest Housing program. This position assists with a complex fiscal budget, builds strong relationships with guests and campus partners, and ensures every request, reservation, and concern is followed through to a satisfying resolution. The position requires a thorough understanding of Housing’s operations, procedures, and campus partnerships, and works with considerable independence under minimal supervision.

Reports to: Senior Director of Housing Operations. Supervises: Administrative Project Coordinator.

Physical Demands and Working Conditions

Working Conditions

Regular business hours, with some evening, weekend, or on-call availability for emergencies and peak move-in/move-out periods.
Frequent walks through residence halls and other facilities.
Ability to work independently under minimal supervision.

Physical Activities

Working Conditions

Additional Information

Remote Work Notice

Work is conducted on-site and in-person

What We Can Offer

UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:

Tuition Benefits
BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees
Optional Long and Short-term Disability
Fertility Benefits
Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

UT Dallas is a top public research university located in one of the nation’s fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world.

Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas‑Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.

Special Instructions Summary

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Describe a program or service you helped build, rebuild, or grow. What strategies did you use to attract new clients or customers and keep them coming back?
(Open Ended Question)
* Describe your experience supervising, training, or guiding staff. How do you support someone’s growth while holding them accountable for results?
(Open Ended Question)
* Give an example of working with multiple departments or partners to meet a shared goal. How did you keep communication clear and everyone on the same page?
(Open Ended Question)

Required Documents