Student Financial Aid Counselor (Temp) - Dunwoody Campus

Georgia State University; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University is seeking a Student Financial Aid Counselor (Temporary) at the Dunwoody Campus to assist students and families with financial aid processes and eligibility determinations. The role emphasizes compliance with federal/state regulations and accurate aid awarding.

Responsibilities include advising on funding options, resolving awarding issues, responding to inquiries, and monitoring awards for accuracy, with collaboration within the Financial Aid team at the Atlanta campus.

Qualifications

• Bachelor's degree with one year of financial aid, counseling, or student personnel experience
• Strong written and verbal communication skills
• Commitment to confidentiality and FERPA compliance

Responsibilities

• Counsel students and families on the financial aid process and funding options
• Assist with awarding, verification, and recalculation of student aid files per regulations
• Respond to student inquiries and manage communications through the ticketing system
• Review SAP appeals and monitor award adjustments due to eligibility changes
• Support reporting and data review to identify and resolve issues in management reports

Skills

Communication skills

Interpersonal skills

Analytical thinking

Attention to detail

Time management

FERPA compliance

Education

Bachelor's degree

Job description

Student Financial Aid Counselor (Temp) - Dunwoody Campus

Financial Aid

Dunwoody Campus

A Student Financial Aid Counselor (or Advisor) assists students and their families in navigating the often-complex process of obtaining financial aid for higher education. The Counselor is responsible for assessing financial need and awarding financial aid in compliance with Title IV, State, and Institutional regulations to ensure students receive the financial support necessary to achieve their educational goals.

WHAT MAKES THE Financial Aid Department A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

The General Counselor's duties are as follows:

Provide Counseling and Advice:

• Meet with students and families to explain the financial aid process, available funding options (grants, loans, scholarships, work-study), eligibility requirements, and the financial impact of various aid packages.

Awarding and Verification Support:

• Resolve awarding issues and assist with the verification, correction, and recalculation of student files in accordance with federal and institutional guidelines.

Student Communication:

• Respond to student inquiries and concerns through the Salesforce ticketing system.

Appeal Reviews:

• Review and make written determinations on first- and second-level Satisfactory Academic Progress (SAP) appeal applications.

Reporting and Data Review:

• Review and resolve issues identified in ad-hoc reports generated by management.

Award Monitoring and Adjustment:

• Monitor student accounts, review awards for accuracy, and make adjustments based on changes in student eligibility, enrollment, or regulatory requirements.

Policy Compliance and Process Improvement:

• Stay up to date on financial aid policies and procedures. Collaborate within functional teams to continuously improve office processes and student service.

Qualifications

Minimum Hiring Qualifications:

• Bachelor's degree and one year of financial aid or counseling or student personnel experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills
• Solid analytical and problem-solving abilities
• Exceptional organizational skills and attention to detail
• Ability to manage time effectively and work independently or collaboratively
• Commitment to maintaining confidentiality and compliance with FERPA regulations
• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills
• Solid analytical and problem-solving abilities
• Exceptional organizational skills and attention to detail
• Ability to manage time effectively and work independently or collaboratively
• Commitment to maintaining confidentiality and compliance with FERPA regulations

Job Facts

• College/Business Unit: Enrollment Management
• Department: Financial Aid
• Location: Atlanta Campus
• Shift: M-F 8:30 am - 5:15 pm
• Salary: $17.00
• Pay Grade: 12
• FLSA Status: Non-Exempt
• Job Type: Temporary Work
• Job Posting: 10/08/26, 6:31:23 PM
• Closing Date: 10/23/26, 3:59:00 AM

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talentsUSG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.