Senior Financial Aid Counselor

Kennesaw State University; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kennesaw State University is seeking a Senior Financial Aid Counselor to counsel students and families on financial aid programs and to administer multiple federal, state, and institutional aid programs. The role involves evaluating applications, maintaining records, and assisting with complex funding sources.

Required qualifications include a Bachelor's degree and at least two years of relevant experience in financial aid, with strong knowledge of Banner (Ellucian) and exemplary customer

Qualifications

• Bachelor's degree required in a related field.
• Two years relevant experience in financial aid requested.

Responsibilities

• Counsels and advises students and parents on financial aid programs.
• Evaluates and processes financial aid applications for eligibility.
• Manages federal/state program processes including awards, tracking, and sorms.
• Responds to inquiries via front desk, tickets, and email.

Skills

Financial aid knowledge

Counseling

Customer service

Data interpretation

Education

Bachelor's degree in related field

Tools

Banner (Ellucian)

Job description

Senior Financial Aid Counselor

Job ID: 304523

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives throughacademic excellence, innovative research, strong communitypartnerships and economic opportunity? Kennesaw State University isone of the 50 largest public institutions in the country. Withgrowing enrollment and global reach, we continue to expand ourinstitutional influence and prominence beyond the state of Georgia.We offer more than 190 undergraduate, graduate, and doctoraldegrees to empower over 50,000 students to become thought leaders,lifelong learners, and informed global citizens. Ourentrepreneurial spirit, high-impact research, and Division Iathletics draw students from throughout the region and from morethan 100 countries across the globe. Our university's vibrantculture, career opportunities,rich benefits, and valuesof respect, integrity, collaboration, inclusivity, andaccountability make us an employer of choice. We are part oftheUniversity System ofGeorgia. We are searching for talented people to joinKennesaw State University in our vision. Come TakeFlight at KSU!

Location

(Primary Location for JobResponsibilities) Our Kennesaw campus is located at 1000Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 SouthMarietta Parkway, Marietta, GA 30060.

Job Summary

Counsels and advises students and parents on the variousfinancial aid programs. Assists with the administration of one ormore federal, state, or institutional financial aid programs.Evaluates Financial Aid applications in order to determine studenteligibility for various financial aid programs and performs datacollection and record keeping duties.

Responsibilities

• 1. Demonstrates a comprehensive understanding and knowledge offinancial aid at the federal, state and institutional levels
• 2. Reviews student¿s eligibility for federal, state, andinstitutional programs and ensures student¿s files are accurate andcompleted in a timely manner
• 3. Manages federal and state processes or programs, including butnot limited to awarding, application download and tracking, CFlags,private loans, consortium agreements, HOPE and Zell Millerscholarships, HERO Scholarship, Federal Work Study, Return to TitleIV, private scholarships, etc.
• 4. Responds to student inquiries by working the front desk,responding to tickets from the Communications Center and emailinquiries from students; contacts outside entities to resolvestudent data conflicts, included but not limited to, servicers,state and federal agencies
• 5. Ability to understand and research issues related to variousfederal and state systems including but not limited to: CPS, EDE,NSLDS, COD, and Surfer
• 6. Reviews and analyzes daily exception reports to resolve issuesand complete student files
• 7. Reviews and audits completed work to ensure accuracy andcompliance, recommends changes based on workflow and productivityissues
• 8. Participates in annual trainings and professional development tokeep abreast of new information and program changes

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of highereducation in related field

Required Experience

Two (2) years relevant experience in financial aid

Preferred Qualifications

Additional Preferred Qualifications

National Association of Student Aid Administrators (NASFAA)credentials

Preferred Educational Qualifications

An advanced degree from an accredited institution of highereducation in a related field

Preferred Experience

Previous experience in a financial aid office at an institution ofhigher education

Working and tested knowledge of Banner (Ellucian)

Knowledge, Skills, & Abilities

ABILITIES

Able to understand, interpret, and synthesize information fromstudents/parents to effectively counsel

Able to diffuse difficult and emotional situations

Able to handle multiple tasks or projects at one time meetingassigned deadlines

KNOWLEDGE

Working and tested knowledge of state program rules andregulations, as they pertain to financial aid in the State ofGeorgia

Working and tested knowledge of Title IV rules and regulations, asthey pertain to Federal Student Financial Aid

Working knowledge of and abides by the regulations of FamilyEducation Rights and Privacy Act (FERPA)

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving,independent judgment, organization, communication (verbal andwritten), time management, project management and presentationskills

Proficient with computer applications and programs associated withthe position (i.e. Microsoft Office suite, Ellucian BannerFinancial Aid Module, USG GA Modifications to Banner)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect.These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholdingthese standards.More details on the USG Statement of CoreValues and Code of Conduct are available in USG Board Policy8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom foundon-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed tomaintaining a fair and respectful environment for living, work andstudy. To that end, and in accordance with federal and state law,Board of Regents policy, and University policy, the Universityprohibits harassment of or discrimination against any personbecause of race, color, sex (including sexual harassment,pregnancy, and medical conditions related to pregnancy), sexualorientation, gender identity, gender expression, ethnicity ornational origin, religion, age, genetic information, disability, orveteran or military status by any member of the KSU Community oncampus, in connection with a University program or activity, or ina manner that creates a hostile environment for members of the KSUcommunity.

For additional information on this policy, or to file a complaintunder the provisions of this policy, students, employees,applicants for employment or admission or other third partiesshould contact the Office of Institutional Equity at EnglishBuilding, Suite 225, [e-mail].

Other Information

This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• Education
• Credit

Per the University System of Georgia background check policy,all final candidates will be required to consent to a criminalbackground investigation. Final candidates may be asked to disclosecriminal record history during the initial screening process andprior to a conditional offer of employment. Applicants forpositions of trust with screening results which confirm adisqualifying criminal history will be immediately disqualifiedfrom employment eligibility

All applicants are required to include professional referencesas part of their application process. Some positions may requireadditional job-based screenings such as motor vehicle report,credit check, pre-employment drug screening and/or verification ofacademic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf