Student Financial Management Counselor

Georgia State University; Atlanta (GA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Job summary

Georgia State University is seeking a Student Financial Management Counselor to support students, families, and campus partners with the financial aid process and account management on the Atlanta and Dunwoody campuses.

The role includes conducting financial literacy counseling, outreach through workshops and presentations, and acting as a tier-2 resource for complex aid issues, in a high-volume service environment. Strong customer service and knowledge of financial aid regulations are valued.

Qualifications

• Bachelor's degree and two years of experience; or combination of education and related experience.
• Experience in financial counseling and student support.
• Preference for higher education experience and knowledge of financial aid processes.

Responsibilities

• Conducts financial management workshops and outreach to students, parents, and staff.
• Provides financial literacy counseling on budgeting, credit, and funding sources.
• Serves as a resource on complex financial aid and student account issues via phone and in-person.
• Investigates and resolves financial aid and student account issues.
• Reviews daily exception reports and assists in awarding financial aid according to program regulations.

Skills

Financial counseling

Customer service

Workshop facilitation

Education

Bachelor's degree

Tools

Banner

Job description

Student Financial Management Counselor

We are seeking Student Financial Management Counselor (SFMC) to serve in our Student Financial Management at our Atlanta and Dunwoody campuses. The SFMC is primarily responsible for providing financial counseling to students, parents, and the university community about the financial aid process, financial aid eligibility requirements, student account policies by conducting financial management workshops, seminars, and other outreach activities. This position is also responsible for providing excellent customer service within a high-volume environment which includes in-person visits and phone inquiries.

WHAT MAKES THE Student Financial Management Center A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

Duties Include:

• Conducts community outreach efforts including financial management workshops and orientation presentations as well as conducting calling campaigns to students, parents, other University staff, and community organizations.
• Conduct financial literacy counseling for assigned student populations that include Satisfactory Academic Progress. State and Federal funding sources as well as student finance topics around budgeting and credit.
• Serves as a tier 2 resource to students, parents, colleagues, and the university community regarding complex financial aid and student account issues via phone and in-person by federal, state, Board of Regents, and institutional regulations.
• Investigates and provides solutions regarding financial aid and student account customer issues.
• Review and analyze daily exception reports to resolve issues.
• Assists in awarding financial aid according to program regulations, such as HOPE, and federal direct loans, Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
• Evaluates financial circumstances to determine appropriate student account payment options.
• Counsel students on a variety of enrollment management issues including all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee's direct supervisor.

Minimum Hiring Qualifications:

Bachelor's degree and two years of experience; or combination of education and related experience.

Preferred Hiring Manager

Preferred working knowledge of Banner.

Preferred previous experience at an institution of higher education. Financial Aid preferred.

College/Business Unit: Provost & VP Academic Affairs

Department: Student Financial Counsel Center

Location: Dunwoody Campus

Shift: M-F 8:30 AM - 5:15 PM

Salary: $45,000

Pay Grade: 13

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 08/10/26, 7:32:12 PM

Closing Date: 11/01/26, 3:59:00 AM

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.218_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.