Assistant Director- Facility Operations for Student Support

University of Houston; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

University of Houston is seeking a leader for Facilities Operations for Student Support. The role oversees daily operations, maintenance and staff, ensuring safe, cost-effective and reliable facilities aligned with best practices.

You will develop KPIs, manage budgets, and coordinate contracts, RFPs/RFQs, and project scope with internal stakeholders. The position emphasizes strategic planning, staff development and cross-functional collaboration.

Qualifications

• Requires a 4-year degree or equivalent experience.
• Minimum 5 years of directly related experience.
• Ability to develop KPIs, manage budgets and drive cost controls.
• Security background check required.

Responsibilities

• Provide leadership for Facility Operations for Student Support; oversee daily operations and staff.
• Draft procedures, staff plans and KPIs; benchmark against APPA levels.
• Develop and manage strategic plans, budgets and cost controls.
• Ensure safety, compliance and efficient operations across the department.
• Oversee procurement, bids, contracts and final acceptance of work.
• Coordinate staffing, scheduling and performance evaluations.

Skills

Leadership

Staff management

Budgeting

Contract management

Operational excellence

Education

Four-year degree (bachelor's or higher)

Tools

RFPs/RFQs

Job description

Department: Facilities Operations for SS Salary: Commensurate with Experience/Education

Description:

Provides leadership for the Facility Operations for Student Support department by overseeing the daily operations, maintenance activities and staff management and ensuring cost effective, efficient, safe, and reliable operations consistent with best practices, and other performance standards.

• 1. Provides overall leadership for the departments by setting the tone, expectations and providing continuous evaluation, feedback and reports on the department(s) performance.
• 2. Drafts and implements operating procedures, staff work plans, and Key Performance Indicators (KPI's), benchmarking with APPA service levels to achieve desired accountability, cost controls, compliance and efficiency of the department.
• 3. Assists with the development, implementation, and management of strategic business plans, budgets, infrastructure plans for assigned area, and manages the business by controlling costs while meeting expected financial results.
• 4. Maintains an understanding of current ideas, research and practices pertaining to the areas of responsibility for this position, through continued study and participation in professional organizations, such as Texas Association of Physical Plant Administrators (TAPPA).
• 5. Develops Facility Operations for Student Support staffing plans and oversees staff, including hiring, development, motivation and evaluation of staff through coaching, mentoring, and training.
• 6. Establishes an effective culture by ensuring accountability and creating a performance management focus by setting standards and key performance targets in areas of safety, customer complaints, efficiency, and inventory control.
• 7. Prepares project cost estimates, scope of work, Request for Proposal's (RFP's), Request for Qualifications (RFQ's), and bid/contract documents. Conducts inspection of work, evaluates work, resolves employee/contractor issues, approves pay applications/contract changes, and approves final acceptance of work.
• 8. Directs the Facility Operations for Student Support services operations, inventory, scheduling, and assignments. Reviews the work of staff. Monitors status of work orders, estimates, requests, and purchases of materials and equipment.
• 9. Develops short and long-range plans to meet state mandates, negotiates contracts with sub-contractors and consultants, and makes policy recommendations in the development of programs.
• 10. Assists in the continuous integration of sustainable Best Practices into the daily management and operations of the department(s).
• 11. Responds to emergencies on weekends, holidays, and after hours while ensuring prompt communication to employees, business associates and internal/external customers.
• 12. Confers with university staff at all levels and provide technical expertise, assistance and advice regarding Corrective Maintenance operations, projects and develops and presents recommendations and reports as requested.
• 13. Performs other job-related duties as required.

Department is willing to accept education in lieu of experience.

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Requires a minimum of five (5) years of directly job-related experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.