Assistant Director, Enrollment & Student Services

University of Texas Rio Grande Valley; Edinburg (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

The University of Texas Rio Grande Valley is seeking an Assistant Director for Student Service Centers in Edinburg, Texas. This exempt leadership role will direct daily customer service operations within enrollment services to ensure the highest level of student service and compliance.

Responsibilities include supervising staff (document imaging and call center), coordinating training, resolving complex inquiries, advising students on financial aid options, and producing operational reports.

Qualifications

• Bachelor's degree from an accredited university.
• Four (4) years of experience within Enrollment Services (Financial Aid, Registrar, Admissions, Recruiting, or related field).
• Supervisory experience.

Responsibilities

• Supervises and assigns duties for staff within Student Services Center and coordinates coverage of all assigned areas.
• Coordinates with training to assess development needs and conduct training for Front Counter or Call Center staff.
• Solves complex customer inquiries and handles challenging front counter issues.
• Advises students regarding enrollment services including financial aid options and responsibilities.
• Maintains knowledge of regulations, eligibility, and documentation for enrollment transactions.
• Reviews and analyzes enrollment documentation for completeness and accuracy.
• Prepares operational reports to ensure efficiency and document service quality.

Skills

Leadership

Staff supervision

Customer service

Enrollment services

Training & development

Communication

Education

Bachelor's degree

Tools

Student Information System

CRM software

Microsoft Office

Job description

The University of Texas Rio Grande Valley is seeking an Assistant Director for Student Service Centers in Edinburg, Texas. This exempt leadership role will direct daily customer service operations within enrollment services to ensure the highest level of student service and compliance.

Responsibilities include supervising staff (document imaging and call center), coordinating training, resolving complex inquiries, advising students on financial aid options, and producing operational reports.