Assistant Director, Benefits – Front Office

The California State University; United States; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Vacation time

PERS

Tuition waiver

15 holidays

Hybrid work

Job summary

The California State University, Office of the Chancellor, seeks an Assistant Director, Shared Services – Benefits – Front Office to oversee day-to-day benefits administration and front-office operations. You will supervise Benefits Specialists and Lead staff, ensure data integrity, support Open Enrollment, onboarding, and retirement services, and collaborate with HR, Payroll, and campus partners.

This role requires strong leadership, regulatory knowledge (ACA, HIPAA, COBRA), and a commitment to

Qualifications

• Bachelor's degree in a related field with five years of relevant experience.
• Three years of supervisory experience.
• Experience in benefits management.
• Experience in managing in a union environment.
• Higher education experience preferred.
• Comprehensive knowledge of ACA, HIPAA, ERISA, and COBRA.
• Knowledge of HRIS and benefits systems (e.g., PeopleSoft HR).
• Ability to lead employee-facing benefits and retirement service operations.
• Strong communication and collaboration skills.
• Ability to handle confidential information.

Responsibilities

• Supervise Benefits Specialists and Leads responsible for employee-facing benefits services.
• Oversee resolution of employee inquiries related to benefits, retirement, eligibility, and life events.
• Develop, implement, and refine workflows, policies, and procedures to increase efficiency and data accuracy.
• Lead annual Open Enrollment activities, including communications and processing.
• Research and resolve complex benefits and retirement cases requiring policy interpretation.
• Analyze service trends and implement improvements to enhance efficiency.
• Monitor compliance with policies, bargaining agreements, and regulatory requirements.
• Partner with HR, Payroll, campus departments, and benefits providers.
• Collaborate with campus leaders and Shared Services for role alignment in benefits administration.
• Coordinate with CHRS Application Development for standardization of shared services.

Skills

Leadership

Benefits management

Regulatory compliance

Union experience

Higher education

HRIS knowledge

Education

Bachelor's degree in related field

Tools

PeopleSoft HR

Job description

The California State University, Office of the Chancellor, seeks an Assistant Director, Shared Services – Benefits – Front Office to oversee day-to-day benefits administration and front-office operations. You will supervise Benefits Specialists and Lead staff, ensure data integrity, support Open Enrollment, onboarding, and retirement services, and collaborate with HR, Payroll, and campus partners.

This role requires strong leadership, regulatory knowledge (ACA, HIPAA, COBRA), and a commitment to