Assistant Director Administrative Operations & Conduct Management

Florida International University; Miami (FL); On-site; USD 65,000 - 75,000; Full time

Job summary

Florida International University seeks an Assistant Director to provide strategic leadership and comprehensive support for Administrative operations within the Residential Experience unit in Miami. This role oversees high-level administrative functions, conduct responsibilities, and data reporting to inform planning and decision-making.

The position emphasizes developing procedures, coordinating assessments, and aligning with university priorities while fostering excellence within Residential

Qualifications

• Bachelor's degree and six (6) years of experience with advanced knowledge of residential life administration; OR Master's degree and four (4) years of experience with advanced knowledge of residential life administration.
• Experience in student conduct, policy enforcement, and student support.

Responsibilities

• Oversees and manages student conduct processes within the Residential Experience unit, ensuring compliance with University policies and guidelines.
• Acts as the primary liaison between Residential Experience and the Office of Student Conduct, providing oversight for conduct cases originating within residential communities.
• Manages the training and development of residential staff on conduct policies, procedures, and best practices.
• Maintains records of conduct cases and spearheads assessment efforts to evaluate trends and impacts, contributing to continuous improvements.
• Designs and implement educational programming related to community standards and conflict resolution within residential communities.
• Develops and maintains procedural manuals for all automated and manual housing residential experience processes, procedures, and functions.

Education

Bachelor's degree

Master's degree

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Provides strategic leadership and comprehensive support for the administrative operations within the Residential Experience unit. This position will oversee a broad spectrum of high-level administrative and organizational functions, manage conduct-related responsibilities, and perform advanced functions related to the collection, interpretation, and use of institutional data for reporting, planning, assessment, and decision-making. Additionally, this position plays a critical role in the formulation and enforcement of methods, procedures, and policies through the development of standard operational procedures. The Assistant Director must possess the capacity to envision and develop innovative processes, coordinate complex assessment initiatives, and establish robust information-sharing strategies. This role requires a proactive approach to leadership, ensuring alignment with the University's strategic priorities and fostering a culture of excellence within the Residential Experience unit.

• Oversees and manages student conduct processes within the Residential Experience unit, ensuring compliance with University policies and guidelines.
• Acts as the primary liaison between Residential Experience and the Office of Student Conduct, providing oversight for conduct cases originating within residential communities.
• Manages the training and development of residential staff on conduct policies, procedures, and best practices.
• Maintains records of conduct cases and spearheads assessment efforts to evaluate trends and impacts, contributing to continuous improvements.
• Designs and implement educational programming related to community standards and conflict resolution within residential communities.
• Responsible for developing, maintaining, disseminating, and enforcing policies, procedures, and guidelines for Residential Experience Operations in addition to maintaining the area's operational calendar.
• Interprets and ensures compliance with departmental and University policies, guidelines, and other relevant regulations.
• Develops and maintains procedural manuals for all automated and manual housing residential experience processes, procedures, and functions.
• Gathers information, analyze data, and compile reports to support or inform management decisions and department goals; including but not limited to satisfaction, effectiveness, and housing management system use for the areas of responsibility creation of visual representations of data while assisting heavily in reporting and presentation of findings to Residential Experience team, and Housing & Residential Experience leadership team.
• Assists with management and preparation for semesterly Move-In/Out with internal units.
• Leads department initiatives or collateral assignments. Collaborates with team members and community partners to gather feedback, provide cross-support to initiatives, and implement community-wide programs.
• Assists with all Residential Experience employee recruitment and selection processes and regularly communicates with Housing & Residential Experience Human Resources on those processes.
• Directs front desk management across campus and meets monthly with Area Coordinators, Residential Experience Coordinators, and Assistant Residential Experience Coordinators about desk operations within their respective buildings.
• Represents Residential Experience on departmental committees and work groups.
• Builds and maintains positive professional relationships across the department and campus.
• Supports the execution, successful implementation, assessment, and marketing of residential experience outcomes.
• Manages assigned programmatic budget.
• Supervises, trains, and evaluates Graduate Assistants and Desk Operations Leads.
• Immediately notifies Housing & Residential Experience leadership of all emergencies and unusual occurrences. Serve as a resource and make referrals for residents and staff experiencing personal challenges and crises.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Minimum Qualifications

• Bachelor's degree and six (6) years of experience with advanced knowledge of residential life administration; OR Master's degree and four (4) years of experience with advanced knowledge of residential life administration.

Desired Qualifications

• Master's Degree in Student Affairs, Higher Education, Human Relations, or related field.
• Experience and/or knowledge in learning theories, advising, and counseling techniques, along with knowledge of student development theories and practice.
• Proven expertise in project management, demonstrating a solid track record of overseeing multiple projects simultaneously.
• Experience in student conduct, to include case management, policy enforcement, and student support.

Job Category

• Administrative

Advertised Salary

• $65,000 - $75,000

Work Schedule

• Begin time: 8:30 AM
• End time: 5:00 PM

Working Condition(s)

• Operating University Vehicles (all types)

Pre-Employment Requirements

• Driver's License Check
• Fingerprinting Check
• Expanded Background Check

Other Information

• Handles information of sensitive and confidential nature in the utmost professional.
• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends, and holidays.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affidavie Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.