Assistant Department Manager — Training & Customer Experience

Floor & Decor; North Fort Myers (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Floor & Decor in Florida is seeking a Training Lead for Product Sales Specialists. You will develop and coach a team, ensuring customers receive expert product information and excellent service in a fast-paced retail environment.

The role includes certification oversight, merchandising and pricing guidance, and presenting product demonstrations to shoppers. Strong communication and leadership skills are essential for success.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act in line with Floor & Decor values and safety standards.
• Oversee product specialist certification and training.
• Ensure merchandising, pricing, and organization of the department.
• Greet customers and assist with product questions and selections.
• Process checkout and returns according to guidelines.
• Lead customer classes and product demonstrations.

Skills

Customer service

Sales

Communication

Multitasking

Education

High School Diploma or GED

Job description

Floor & Decor in Florida is seeking a Training Lead for Product Sales Specialists. You will develop and coach a team, ensuring customers receive expert product information and excellent service in a fast-paced retail environment.

The role includes certification oversight, merchandising and pricing guidance, and presenting product demonstrations to shoppers. Strong communication and leadership skills are essential for success.