Assistant Department Manager — Lead Customer Experience

Socket.dev; Georgia; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN is expanding and opening a new location in Kennesaw, GA. We are seeking an Assistant Department Manager to join our team at 615 Ernest West Barrett Parkway, Cobb, Georgia, 30144.

Your role includes supporting the store leadership team to deliver an exceptional customer experience, manage daily objectives, ensure smooth product flow, and drive overall store performance while adhering to safety and policy standards.

Qualifications

• Leadership experience
• Great communicator able to set clear objectives and follow through
• Must be comfortable on a ladder and have ability to lift and push more than 50lbs
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Initiates conversation with customers as they enter the store and informs them of current promotions and happenings
• Contributes to a selling environment by connecting with multiple customers, sharing product information, and maintaining pricing
• Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology
• Supports the customer in-store pickup process including loading of furniture into vehicles
• Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas
• Acts as an elevated team member, exercising decision-making skills to enhance store experience
• Provides timely and specific employee feedback to create a culture of action and accountability
• Helps to impact efficient processing and assists with product placement within a specialized area
• Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment
• Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Actively participates in daily meetings and takes initiative in communicating store objectives, goals and accountability to store processes
• Checks in with leadership to maintain communication and teamwork on completing store objectives, helps to inform associate team
• Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone training for associate team
• Holds employees accountable to scheduling and timecard company policy

Skills

Leadership experience

Strong communicator

Ladder safety / lifting

Flexible hours

Job description

URBN is expanding and opening a new location in Kennesaw, GA. We are seeking an Assistant Department Manager to join our team at 615 Ernest West Barrett Parkway, Cobb, Georgia, 30144.

Your role includes supporting the store leadership team to deliver an exceptional customer experience, manage daily objectives, ensure smooth product flow, and drive overall store performance while adhering to safety and policy standards.