Assistant Customer Service Representative

Chico Area Recreation & Park District; Chico (CA); Vor Ort; USD 25.000 - 30.000; Teilzeit

Zusammenfassung

The Chico Area Recreation & Park District (CARD) is seeking an Assistant Customer Service Representative to serve as the friendly first point of contact at the CARD Community Center in Chico, CA. You will handle public counter inquiries, registrations, payments, and general clerical tasks with accuracy and courtesy.

We value a proactive, detail-focused team player who can juggle multiple tasks, communicate professionally, and adapt to a fast-paced environment while providing excellent service to

Qualifikationen

• Frontline customer service experience handling high call and walk-in volumes.
• Registration and cashiering responsibilities with basic accounting tasks.
• Clear written and verbal communication; professional demeanor.

Aufgaben

• Frontline customer service: public counter, calls, emails, accurate information.
• Registration and cashiering: process registrations, collect payments, basic accounting.
• Reception and triage: screen and direct calls, record messages, route inquiries.

Kenntnisse

Frontline customer service

Registration and cashiering

Reception and triage

Bilingual English/Spanish desirable

Professional communication

Team player

Detail-oriented

Organized

Jobbeschreibung

*Position Open Until Filled - first review of applications will begin November 20, 2026.*

Join our dynamic team as an Assistant Customer Service Representative, where your enthusiasm and proactive approach will drive exceptional customer experiences!

The Assistant Customer Service Representative is assigned to the Administration Division and works under the direction of the Administrative Coordinator. This is the front-line face of CARD, providing receptionist, customer service, and clerical support. This position will respond to a high volume of requests for information on District services, policies, and procedures at a public counter, by telephone, and by email, while also performing cashiering duties and general office support.

Bilingual ability in English and Spanish is desirable and may be considered an asset in serving CARD's diverse community.

Key Responsibilities:

• Frontline customer service: Serving as the primary point of contact at the public counter by responding to a high volume of calls, walk-ins, and emails; and providing accurate, informative answers to questions about District programs and policies.
• Registration and cashiering: Processing program registrations, collecting payments, and assisting with related accounting functions.
• Reception and triage: Screening and directing incoming calls, recording messages, addressing customer complaints, and ensuring individuals are connected with the appropriate contact.

Who We're Looking For:

• Someone who thrives in a fast-paced environment, manages frequent interruptions with ease, and can shift between tasks without missing a beat.
• Detail-oriented and precise, especially when handling payments, registrations, and records where accuracy is critical.
• A clear and professional communicator, both in person and in writing.
• A collaborative team player who takes initiative in identifying and resolving issues before they ...
• Organized, dependable, and committed to delivering quality service to the public and takes pride in thorough, accurate work.
• Flexible, adaptable, and willing to work the required schedule to meet the needs of the department and the public it serves.

Work Schedule:

Tuesday & Thursday 8:00am - 1:00pm with additional hours as needed.

Work Location:

CARD Community Center, 545 Vallombrosa Ave in Chico, CA