Assistant Customer Service Manager 720

Kroger; Howell (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Front-end Associate to enhance customer experiences through exceptional service. In this role, you will be responsible for maintaining a clean and safe environment, assisting with financial management, and promoting teamwork among associates. The ideal candidate will embrace a customer-first strategy, ensuring that every customer feels valued and appreciated. Join a dynamic team where your contributions will directly impact the store's success and customer satisfaction. If you are passionate about service and teamwork, this opportunity is perfect for you!

Qualifications

• Strong customer service skills to enhance customer experience.
• Ability to manage budgets and financial reports effectively.

Responsibilities

• Create a welcoming environment for customers and assist with inquiries.
• Manage scheduling and cash control for Front-end associates.
• Ensure compliance with safety regulations and food safety guidelines.

Skills

Customer Service

Team Collaboration

Budget Management

Cash Control

Safety Compliance

Education

High School Diploma

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties, and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals, and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

1. Promote trust and respect among associates.
2. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
4. Assist with monitoring and controlling supply expenses for the department.
5. Assist with managing cash control, sales, and cash items and records for the store.
6. Manage the scheduling of Front-end associates to provide adequate department coverage.
7. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
8. Assist with creating and executing budgets and scheduling of labor in partnership with store management.
9. Assist in the development and implementation of department action plans to achieve desired results.
10. Collaborate with Front-end associates and promote teamwork.
11. Display a positive attitude.
12. Stay current with present, future, seasonal, and special ads.
13. Adhere to all food safety regulations and guidelines.
14. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
15. Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
16. Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
17. Notify management of customer or employee accidents.
18. Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
19. Adhere to all local, state, and federal laws and company guidelines.
20. Must be able to perform the essential functions of this position with or without reasonable accommodation.