Assistant Customer Service Manager

Nino Salvaggio International Marketplace; Troy (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Customer Service Manager for their Troy location. This role involves assisting in managing the customer service department, ensuring optimal productivity and excellent customer service. Candidates should have previous cash handling and customer service experience, with a focus on training staff and maintaining high service standards. This position offers a variety of benefits including health, dental, and vision insurance, along with a 401(k) matching plan. If you're passionate about customer service and ready to take on a leadership role, this opportunity is perfect for you.

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Tuition assistance

Vision insurance

Qualifications

• Must have previous cash handling and customer service experience.
• Management experience is preferred but not required.

Responsibilities

• Assist in directing and supervising customer service functions.
• Train and develop cashiers for efficient operations.
• Ensure high standards of customer service are met.

Skills

Customer Service

Cash Handling

Management

Attention to Detail

Education

High School Diploma or GED

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.

RESPONSIBILITIES:

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Train and develop cashiers and courtesy clerks to ensure efficient results.
• Operate cash register following all cash management guidelines.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

BENEFITS:

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions.

EOE