Assistant Customer Service Manager

Kroger Prescription Plans, Inc.; Ann Arbor (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Customer Service Manager to create an outstanding customer experience. This role involves promoting a welcoming environment, assisting with sales and profit goals, and ensuring adherence to safety and quality standards. You'll collaborate with associates to foster teamwork and support day-to-day operations in a fast-paced environment. If you thrive in customer service and are passionate about delivering exceptional experiences, this opportunity is perfect for you.

Qualifications

• Ability to manage conflict in a reasonable manner.
• Knowledge of basic math for cash control.

Responsibilities

• Create a welcoming environment for customers and associates.
• Assist in managing cash control and department budget.
• Promote teamwork among Front-end associates.

Skills

Effective communication skills

Ability to handle stressful situations

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

Join to apply for the Assistant Customer Service Manager role at Kroger Prescription Plans, Inc.

Job Description: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties, and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals, and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities:

1. Promote trust and respect among associates.
2. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
4. Assist with monitoring and controlling supply expenses for the department.
5. Assist with managing cash control, sales, and cash records for the store.
6. Manage the scheduling of Front-end associates to provide adequate department coverage.
7. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
8. Assist with creating and executing budgets and scheduling of labor in partnership with store management.
9. Assist in the development and implementation of department action plans to achieve desired results.
10. Collaborate with Front-end associates and promote teamwork.
11. Display a positive attitude.
12. Stay current with present, future, seasonal, and special ads.
13. Adhere to all food safety regulations and guidelines.
14. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
15. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
16. Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store management of any items in need of repair.
17. Notify management of customer or employee accidents.
18. Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud.
19. Adhere to all local, state, and federal laws, and company guidelines.
20. Ability to work cooperatively in high-paced and sometimes stressful environments.
21. Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
22. Ability to act with honesty and integrity regarding customer and business information.
23. Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
24. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
25. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications:

Minimum:

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Desired:

• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading, and/or writing).