Assistant Customer Service Manager

Nino Salvaggio International Marketplace; Bloomfield Hills (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Customer Service Manager for its Bloomfield location. This role is pivotal in ensuring optimal productivity and delivering exceptional customer service. You will assist in managing the customer service department, focusing on cash management and scheduling, while promoting a positive customer experience. This position offers a dynamic environment where your contributions will directly impact customer satisfaction. If you're passionate about customer service and have a knack for management, this is the perfect opportunity for you.

Benefits

Health Insurance

Paid Time Off

Vision Insurance

Wellness Resources

401(k) Matching

Dental Insurance

Employee Discounts

Free Food & Snacks

Tuition Assistance

Qualifications

• High school diploma or GED required.
• Previous cash handling and customer service experience required.

Responsibilities

• Assist in directing and supervising customer service department.
• Ensure superior customer service and assist cashiers as needed.
• Maintain attention to detail in cash handling tasks.

Skills

Customer Service

Cash Handling

Management

Attention to Detail

Education

High School Diploma or GED

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Tuition assistance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Bloomfield location.

RESPONSIBILITIES:

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Operate cash register when needed.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

BENEFITS:

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions.

EOE