Assistant Customer Service Manager- DLT

Harris Teeter; Indian Trail (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking a Customer Service Supervisor to lead a dynamic team of associates. In this role, you will supervise up to 120 associates, ensuring exceptional customer service and operational excellence. Your responsibilities will include training and mentoring staff, managing performance, and addressing customer concerns. If you thrive in a fast-paced environment and have a passion for delivering outstanding service, this opportunity is perfect for you. Join a team that values commitment, excellence, and growth, and take your career to the next level in a supportive and engaging workplace.

Qualifications

• Supervisory skills and commitment to customer service excellence.
• High school diploma or GED; 1-3 years related experience or equivalent.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Plan, assign, and direct work; assist in appraising performance.
• Reward and discipline associates; address complaints and resolve problems.

Skills

Supervisory skills

Customer service excellence

Communication skills

Interpersonal skills

Ability to work under pressure

Basic math skills

Education

High school diploma or GED

1-3 years related experience

Tools

HT Internet software

Email

Inventory management software

Spreadsheets

Word processing software

Job description

Job Title: Customer Service Supervisor

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Assist the Department Manager with overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.

1. Perform floor monitor duties, interview and train associates.
2. Plan, assign, and direct work; assist in appraising performance.
3. Reward and discipline associates; address complaints and resolve problems.
4. Ensure completion of all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit.
5. Provide coaching/feedback to associates in non-compliance.
6. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.
7. Perform each essential duty satisfactorily.

Qualifications

• Supervisory skills and commitment to customer service excellence.
• High school diploma or GED; 1-3 years related experience or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work under pressure, manage multiple tasks, and demonstrate patience.
• Ability to read, write, and present information effectively in English.
• Knowledge of HT Internet software, email, inventory, spreadsheets, and word processing.
• Basic math skills and ability to apply common sense to carry out instructions.
• Complete company training including new hire orientation, safety, and technical skills.

Physical Demands & Work Environment

Regularly required to stand, walk, handle, reach, talk, and hear. Occasionally climb, balance, stoop, kneel, or crouch. Must lift/move up to 25 pounds regularly and up to 40 pounds occasionally. Work environment includes wet/humid conditions, moving mechanical parts, fumes, chemicals, and moderate noise levels.

Additional Information

• Posting Date: Mar 11, 2025