Full Time Assistant Customer Service Manager DLT

Harris Teeter; Greensboro (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead a dynamic team in a fast-paced environment. This role involves supervising up to 120 associates, ensuring exceptional customer service, and maintaining compliance with company standards. The ideal candidate will possess strong supervisory and communication skills, with a commitment to training and community involvement. Join a team that values flexibility and teamwork, where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• High school diploma or GED required, with 1-3 years of related experience.
• Strong supervisory skills and commitment to customer service.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Address complaints and ensure compliance with audits.
• Provide coaching and feedback to associates.

Skills

Supervisory skills

Customer service commitment

Communication skills

Interpersonal skills

Ability to manage multiple tasks

Patience

Education

High school diploma or GED

1-3 years related experience

Tools

Internet software

Email

Spreadsheets

Word processing

Job description

Job Title: Customer Service Supervisor

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and the accounting office. Assist the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities according to Harris Teeter's policies and standards.

1. Perform floor monitor duties, interview and train associates.
2. Plan, assign, and direct work; assist in appraising performance; reward and discipline associates.
3. Address complaints and resolve problems.
4. Ensure compliance with Customer Service Store Visit Audit and Loss Prevention Front End Audit.
5. Provide coaching and feedback to associates not meeting expectations.
6. Perform duties of customer service clerks, accounting associates, cashiers, and baggers as needed.

Qualifications and Skills

• Supervisory skills with a commitment to customer service.
• Excellent communication and interpersonal skills.
• Willingness to participate in training and community involvement.
• Flexible, able to manage multiple tasks, work under pressure, and demonstrate patience.

Education and Experience

High school diploma or GED, or 1-3 years related experience. Equivalent education and experience acceptable.

Personal Skills

• Commitment to customer service.
• Strong communication and interpersonal skills.
• Team-oriented and willing to participate in training.

Additional Requirements

• Language skills: Ability to read, write, and present in English.
• Computer skills: Knowledge of Internet software, email, inventory, spreadsheets, and word processing.
• Mathematical skills: Basic arithmetic with money, weight, volume, and distance.
• Reasoning ability: Apply common sense and handle standardized problems.
• Certificates and training: Complete company training programs.

Physical Demands

Stand, walk, handle objects, reach, talk, hear, taste, smell, climb, stoop, kneel, or crouch. Lift up to 25 lbs regularly, up to 40 lbs occasionally. Specific vision abilities required.

Work Environment

Frequent exposure to humid conditions, moving mechanical parts, fumes, chemicals, cold, and moderate noise levels. Reasonable accommodations available.