Assistant Customer Service Manager

Nino Salvaggio International Marketplace; Clinton Charter Township (MI); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Tuition assistance

Vision insurance

Short term disability

Accident

Hospitalization

Critical illness

Cancer

Life insurance

Flexible spending

Education reimbursement

Employee discount

Company paid life insurance policy

Company paid LTD policy

Job summary

Nino Salvaggio International Marketplace is seeking an Assistant Customer Service Manager at our Clinton Township location. The role supports the Customer Service Manager with directing and supervising department operations to ensure top customer service.

Required are a high school diploma or GED and prior cash handling and customer service experience; management experience is preferred. This on-site position includes benefits and requires availability for mornings, nights, and weekends.

Qualifications

• High school diploma or GED required.
• Cash handling experience required.
• Customer service experience required.
• Previous management experience preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

Responsibilities

• Assist customer service manager with directing and supervising all department functions and personnel to ensure productivity and excellent customer service.
• Assist with cash management, line flow, scheduling, attendance tracking, refunds, audits, etc.
• Focus on delivering superior customer service.
• Train and develop cashiers and courtesy clerks for efficient results.
• Operate cash register following cash management guidelines.
• Ensure cashiers receive prompt price checks.
• Promote high standards of customer service across the team.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Management experience

Education

High school diploma or GED

Job description

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Clinton Twp. location.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

RESPONSIBILITIES:

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Train and develop cashiers and courtesy clerks to ensure efficient results.
• Operate cash register following all cash management guidelines.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

BENEFITS:

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

This position averages 45-50 hours a week which is approximately $45,000-$57,000 annually.

EOE