Assistant Customer Service Manager - Cash & Team Lead

Nino Salvaggio International Marketplace; Troy (MI); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Employee discounts

Short term disability

Hospitalization

Life insurance

Flexible spending

Education reimbursement

Company paid LTD policy

Job summary

Nino Salvaggio International Marketplace in Troy, MI, is seeking an Assistant Customer Service Manager to lead the department and ensure optimal productivity and outstanding customer service across 45–50 hours per week.

You will assist the customer service manager with cash management, scheduling, coaching, attendance tracking, price checks, and daily operations, while promoting goodwill and delivering a consistently high standard of service.

Qualifications

• High school diploma or GED required.
• Previous cash handling experience required.
• Previous customer service experience required.
• Previous management experience preferred.

Responsibilities

• Assist customer service manager with directing and supervising department to ensure productivity and service.
• Assist with cash management, line flow, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Deliver superior customer service and maintain accuracy in cash handling.
• Operate cash register when needed and support cashiers and courtesy clerks.
• Promote goodwill by maintaining high service standards and handling multiple tasks efficiently.
• Other duties as assigned.

Skills

Customer service

Cash handling

Leadership

Education

High school diploma or GED

Job description

Nino Salvaggio International Marketplace in Troy, MI, is seeking an Assistant Customer Service Manager to lead the department and ensure optimal productivity and outstanding customer service across 45–50 hours per week.

You will assist the customer service manager with cash management, scheduling, coaching, attendance tracking, price checks, and daily operations, while promoting goodwill and delivering a consistently high standard of service.