Assistant Customer Service Manager

Nino Salvaggio International Marketplace; Troy (MI); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Employee discounts

Short term disability

Hospitalization

Life insurance

Flexible spending

Education reimbursement

Company paid LTD policy

Job summary

Nino Salvaggio International Marketplace in Troy, MI, is seeking an Assistant Customer Service Manager to lead the department and ensure optimal productivity and outstanding customer service across 45–50 hours per week.

You will assist the customer service manager with cash management, scheduling, coaching, attendance tracking, price checks, and daily operations, while promoting goodwill and delivering a consistently high standard of service.

Qualifications

• High school diploma or GED required.
• Previous cash handling experience required.
• Previous customer service experience required.
• Previous management experience preferred.

Responsibilities

• Assist customer service manager with directing and supervising department to ensure productivity and service.
• Assist with cash management, line flow, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Deliver superior customer service and maintain accuracy in cash handling.
• Operate cash register when needed and support cashiers and courtesy clerks.
• Promote goodwill by maintaining high service standards and handling multiple tasks efficiently.
• Other duties as assigned.

Skills

Customer service

Cash handling

Leadership

Education

High school diploma or GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.

Responsibilities:

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Operate cash register when needed.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

Qualifications:

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

Benefits:

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

This position works 45-50 hours per week which will be $47,000-$57,000 annually.

EOE