Assistant Customer Service Manager

Ric's Food Center; Rockford (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance.

Competitive 401K match.

Friendly customer base.

Team atmosphere.

Career advancement opportunities.

Job summary

Ric's Food Center in Rockford, MI is seeking an Assistant Customer Service Manager for a full-time role with alternating weekends. You will supervise daily grocery cashier operations and focus on delivering exceptional customer service.

The position requires strong communication, people management, and scheduling skills, with responsibility for department payroll budgets and maintaining efficient store procedures while engaging staff.

Qualifications

• Proficiency in customer service software and Microsoft Office.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.

Responsibilities

• Daily operation of a retail grocery cashier office.
• Customer service specialist to ensure the highest customer satisfaction.
• Develop department schedules to operate at maximum efficiency while maintaining payroll budgets.
• Employee engagement to ensure proper store procedures are being followed.

Skills

Written communication

Verbal communication

Management practices

Tools

Microsoft Office

Customer service software

Job description

Are you looking for a flexible, full-time position with alternating weekends? We are looking for an Assistant Customer Service Manager to join our team.

Requirements:

• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Must be fully available from 630 am until 1030pm.

Qualifications:

• Must have at least two years of experience in a retail setting.
• Must have 1-year of management experience.

Benefits include:

• Medical, dental, and vision insurance.
• Competitive 401K match.
• Friendly customer base.
• Team atmosphere.
• Career advancement opportunities.

Duties Include:

• Daily operation of a retail grocery cashier office.
• Customer service specialist to ensure the highest customer satisfaction.
• Develop department schedules to operate at maximum efficiency while maintaining payroll budgets.
• Employee engagement to ensure proper store procedures are being followed.