Assistant Customer Service Manager

Nino Salvaggio International Marketplace; Livonia (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Free food & snacks

Company paid life insurance policy

Company paid LTD policy

Job summary

Nino Salvaggio International Marketplace in Livonia, MI is seeking an Assistant Customer Service Manager to oversee daily customer service operations and assist with cash handling and scheduling. The role supports ensuring superior service, accuracy, and efficient department performance.

The position requires flexibility for early shifts, evenings and weekends, with 45–50 work hours per week and opportunities for growth within the company.

Qualifications

• High school diploma or GED is required.
• Previous cash handling experience is required.
• Previous customer service experience is required.
• Previous management experience is preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

Responsibilities

• Assist customer service manager with directing and supervising all functions and activities of the department to ensure productivity and excellent customer service.
• Assist with cash management, line flow, scheduling, attendance tracking, refunds, audits, etc.

Skills

Cash handling

Customer service

Management experience

Education

High school diploma or GED

Job description

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Operate cash register when needed.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

Qualifications

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

Benefits

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Livonia location. that is coming soon. Training will be in our other metro Detroit locations of Bloomfield, Troy, St Clair Shores and Clinton Twp.

This is an hourly position that averages 45-50 hours per week.

EOE