Assistant Customer Experience Manager

Weis Markets, Inc.; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Job summary

Weis Markets, Inc. recherche un Assistant Customer Experience Manager pour superviser les opérations de caisse et promouvoir des relations clients positives. Le candidat idéal aura de l'expérience en gestion d'équipe et en formation, et sera capable de gérer les opérations de manière efficace tout en respectant les normes de sécurité.

Qualifications

• Capacité à superviser des équipes et à gérer les opérations.
• Compétences en relations clients et en gestion des conflits.
• Expérience en formation et en développement des employés.

Responsibilities

• Promouvoir des relations clients excellentes en formant les employés.
• Superviser les opérations de caisse et gérer les coûts d'approvisionnement.
• Assurer la conformité aux politiques de sécurité et de santé.

Skills

Customer Relations

Teamwork

Cash Handling

Training

Inventory Management

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

1643 Manheim Pike

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Customer Experience Manager is responsible for the following duties, in addition to other assigned tasks:

1. Promote excellent customer relations by fostering positive, customer-focused behavior among associates. Greet customers warmly, answer questions, and resolve concerns promptly and professionally. Strive for continuous improvement within the department.
2. Assist the Customer Experience Manager in overseeing front-end operations and perform their duties in their absence. May assume full responsibility for store operations if management is unavailable.
3. Enforce cash handling controls and security measures to prevent losses. Follow all policies related to Front End operations and ensure compliance with applicable laws and regulations, including those related to anti-money laundering, tobacco and alcohol sales, lottery, etc. Oversee bookkeeping procedures.
4. Support associates with cash register functions such as giving change, checking prices, processing refunds, and conducting audits.
5. Assist in onboarding and training new customer experience associates, ensuring they provide efficient checkout experiences. Recognize and reward performance, participate in performance reviews, and utilize the Learning Management System for training.
6. Use scheduling systems to manage associate availability and meet business demands while adhering to budgeted labor costs.
7. Manage supply costs and maintain adequate inventory levels to meet customer demand.
8. Ensure smooth customer flow at the front-end, monitor checkout staffing, and manage breaks to minimize wait times.
9. Oversee lot attendant services, operate checkout equipment, and ensure proper bagging and merchandise placement.
10. Handle customer service calls politely, use intercom for announcements, and maintain equipment functionality.
11. Communicate promotions and sales to cashiers, generate sales through suggestive selling, and participate in daily store huddles.
12. Maintain knowledge of weekly ads, promotions, and store layout to assist customers effectively.
13. Oversee safety and sanitation in parking and checkout areas, ensure cleanliness, and follow health and OSHA standards.
14. Collaborate with team members to ensure department and store operations run smoothly and continuously seek to improve job performance.
15. Assist with related tasks such as cardboard baling or receiving deliveries, if trained.
16. Utilize all provided Personal Protective Equipment (PPE) properly.
17. Support other departments as needed.

SUPERVISORY RESPONSIBILITIES

Supervise all department associates and may assume full leadership of the store in the absence of management, depending on store size and staffing.

QUALIFICATION REQUIREMENTS

The candidate must be able to perform all essential duties satisfactorily, with or without accommodations. Weis Markets is an Equal Opportunity Employer committed to diversity and inclusion. We provide reasonable accommodations to qualified applicants with disabilities under applicable laws.