Assistant Customer Experience Manager

Weis Markets, Inc.; Reading (Berks County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Customer Experience Manager to enhance customer relations and oversee front-end operations. The role includes training staff, managing inventory, and ensuring compliance with safety standards. Join a team that values respect and teamwork while contributing to community growth.

Qualifications

• Must perform all duties satisfactorily, with or without accommodations.
• Supervisory responsibilities include managing department staff.

Responsibilities

• Promotes excellent customer relations and oversees front-end operations.
• Enforces cash handling controls and trains customer experience associates.
• Manages inventory supplies and ensures safety and sanitation standards.

Skills

Customer Relations

Teamwork

Leadership

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

2759 Paper Mill Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Customer Experience Manager is responsible for the following duties, among others:

1. Promotes excellent customer relations by instilling positive customer-focused behavior with associates. Greets customers, answers questions, and resolves concerns promptly and professionally. Focuses on continuous improvement and implements necessary changes.
2. Assists the Customer Experience Manager in overseeing all front-end operations and performs their duties in their absence. May assume full store responsibility if needed.
3. Enforces cash handling controls and security measures to prevent losses. Adheres to all policies and regulations related to front-end operations, including legal compliance.
4. Supports cashiers with transactions, conducts audits, and ensures accuracy and security.
5. Helps onboard and train customer experience associates, implements new programs, recognizes performance, and participates in performance reviews.
6. Uses scheduling systems to manage staff availability and meet business demands while controlling labor costs.
7. Manages inventory supplies, ensures sufficient checkout lanes, and monitors staffing for customer service efficiency.
8. Oversees lot attendant services and maintains cleanliness and safety in parking and shopping areas.
9. Operates checkout equipment, assists with customer service calls, and maintains equipment functionality.
10. Communicates promotions and sales, participates in store meetings, and maintains knowledge of store offerings.
11. Ensures safety and sanitation standards are met and maintains cleanliness of work areas.
12. Supports store operations, including receiving deliveries and maintaining PPE standards.
13. May assist other departments as needed.

SUPERVISORY RESPONSIBILITIES

Supervises all associates in the department and may lead the entire store in the absence of management, depending on store size and staffing.

QUALIFICATION REQUIREMENTS

Must be able to perform all duties satisfactorily, with or without accommodations. Supervisory responsibilities include managing department staff. Weis Markets is an Equal Opportunity Employer, committed to diversity and inclusion, and provides reasonable accommodations for applicants with disabilities.