Assistant Contract Technical Representative

CSA Global LLC; Great Lakes (IL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

CSA Global LLC is seeking an Assistant Contract Technical Representative (ACTR) to assist Navy/Marine NMCI and NGEN IT services at Naval Station Great Lakes, IL. The role requires a DoD secret clearance and experience in government IT service delivery, with duties spanning NET task management, MAC processing, and user provisioning.

The successful candidate will support IT operations, inventory service records, and verify task completion with the NMCI contractor, ensuring accurate data management

Formación

• 3 years of relevant IT experience, data analysis, statistical analysis, problem solving, and business process improvement.

Responsabilidades

• Provide direct support to the NETC Contract Technical Representative by creating service records and Task Order modifications in the Navy Enterprise Tool (NET)
• Submit Move, Add, Change (MAC) requests, Delivery Requests, and initiate NET buildouts as required
• Assist with employee check-in/check-out processes, including provisioning NMCI and Office 365 user accounts and NGEN IT solutions
• Support the computer hardware refresh cycle, respond to user assistance requests, troubleshoot IT issues, and recommend technical solutions
• Conduct periodic physical inventories of ordered services; validate, reconcile, and update service records in NET for data accuracy
• Verify that all MAC tasks are fully executed by the NMCI contractor by checking HP Service Manager and Active Directory

Conocimientos

IT Experience

Data Analysis

Statistical Analysis

Problem Solving

Business Process Improvement

Educación

Bachelor's Degree

Security+ Certification

Descripción del empleo

Description

CSA is seeking a qualified Assistant Contract Technical Representative (ACTR) to support operations at Naval Station Great Lakes for the Naval Education and Training Command (NETC). The ACTR will assist in managing and supporting Navy and Marine Corps Internet (NMCI) and Next Generation Network (NGEN) services. This is a full-time on-premises position in Great Lakes, IL requiring experience in IT service delivery within a government or military environment.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

How Role will make an impact:

• Provide direct support to the NETC Contract Technical Representative (CTR) by creating service records and Task Order modifications in the Navy Enterprise Tool (NET)
• Submit Move, Add, Change (MAC) requests, Delivery Requests, and initiate NET buildouts as required
• Assist with employee check-in/check-out processes, including the creation, transfer, and provisioning of NMCI and Office 365 user accounts, as well as designated NGEN IT solutions
• Support the computer hardware refresh cycle, respond to user assistance requests, troubleshoot IT issues, and recommend appropriate technical solutions
• Conduct periodic physical inventories of ordered services; validate, reconcile, and update service records in NET to ensure data accuracy
• Upon completion of MAC requests, verify that all tasks have been fully executed by the NMCI contractor by checking HP Service Manager and Active Directory.

Requirements

What you’ll need to have to join our award-winning team:

• Clearance: Must possess and maintain an active DoD Secret Clearance.
• Certifications: Security+ or equivalent Bachelors Degree.
• 3 years of relevant experience in IT work, Data Analysis, Statistical Analysis, Problem Solving, and Business Process Improvement.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods of time and work at a computer workstation
• Use hands and fingers to operate keyboards, mice, and other input devices
• Communicate effectively, both verbally and in writing
• Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
• Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
• Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).