Assistant Contract Technical Representative

CSA Global LLC; North Chicago (IL); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

CSA Global LLC is seeking an Assistant Contract Technical Representative to support NETC operations at Naval Station Great Lakes, IL. The role focuses on IT service delivery, NMCI/NGEN support, and MAC/NET processing for Navy/Marine Corps systems.

The successful candidate will hold an active DoD Secret Clearance and Security+ or equivalent, with 3+ years of IT experience in a government/military environment, including data and process improvement tasks.

Competenze

• Experience in IT service delivery within a government or military environment.
• Strong analytical skills in data and statistics; able to improve business processes.
• Clear DoD Secret Clearance and Security+ or equivalent certification required.

Mansioni

• Create service records and Task Order modifications in Navy Enterprise Tool (NET).
• Submit MAC requests and Delivery Requests; initiate NET buildouts as required.
• Assist with NMCI and Office 365 user accounts provisioning and NMCI/NGEN IT solutions.
• Support hardware refresh cycles; troubleshoot IT issues; recommend technical solutions.
• Conduct periodic inventories; reconcile and update NET service records for accuracy.
• Verify completion of MAC requests by NMCI contractor using HP Service Manager and Active Directory.

Conoscenze

IT service delivery

Data analysis

Statistical analysis

Problem solving

Business process improvement

Formazione

Security+ or equivalent

Bachelor's Degree

Descrizione del lavoro

Description: CSA is seeking a qualified Assistant Contract Technical Representative (ACTR) to support operations at Naval Station Great Lakes for the Naval Education and Training Command (NETC). The ACTR will assist in managing and supporting Navy and Marine Corps Internet (NMCI) and Next Generation Network (NGEN) services. This is a full-time on-premises position in Great Lakes, IL requiring experience in IT service delivery within a government or military environment.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

How Role will make an impact:

• Provide direct support to the NETC Contract Technical Representative (CTR) by creating service records and Task Order modifications in the Navy Enterprise Tool (NET)
• Submit Move, Add, Change (MAC) requests, Delivery Requests, and initiate NET buildouts as required
• Assist with employee check-in/check-out processes, including the creation, transfer, and provisioning of NMCI and Office 365 user accounts, as well as designated NGEN IT solutions
• Support the computer hardware refresh cycle, respond to user assistance requests, troubleshoot IT issues, and recommend appropriate technical solutions
• Conduct periodic physical inventories of ordered services; validate, reconcile, and update service records in NET to ensure data accuracy
• Upon completion of MAC requests, verify that all tasks have been fully executed by the NMCI contractor by checking HP Service Manager and Active Directory.

What you’ll need to have to join our award-winning team:

• Clearance: Must possess and maintain an active DoD Secret Clearance.
• Certifications: Security+ or equivalent Bachelors Degree.
• 3 years of relevant experience in IT work, Data Analysis, Statistical Analysis, Problem Solving, and Business Process Improvement.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods of time and work at a computer workstation
• Use hands and fingers to operate keyboards, mice, and other input devices
• Communicate effectively, both verbally and in writing
• Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
• Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
• Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

Equal employment opportunity, including veterans and individuals with disabilities.