Assistant Concessions Manager – Lead Guest Experience

Delaware North; Boston (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certif. Re

Friends and family discounts

Job summary

Delaware North Sportservice at TD Garden in Boston, Massachusetts, is seeking an Assistant Concessions Manager to lead the concessions operation with a focus on guest experience and a positive work environment. You will supervise team members, interview and hire, coordinate guest service initiatives, train staff on policies, ensure compliance with regulations, manage inventory, and maintain equipment.

Delaware North offers competitive benefits, an annual bonus plan, and a comprehensive rewards

Qualifications

• 1-3 years' management or supervisory experience in the food service industry

Responsibilities

• Coordinate and supervise the activities of team members and supervisors
• Schedule and conduct candidate interviews and hire based on the consistent message and goal of the team
• Actively participate and coordinate the successful implementation of Delaware North's guest service initiatives
• Focus on training associates on company policies and procedures to ensure quality associate performance and customer service
• Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment
• Verify sales reporting and prepare various cost and operational reports as required
• Work appropriately to keep all locations clean, neat, and organized at all times
• Provide and administer an effective system for the maintenance of inventory levels
• Work to ensure all food and beverage equipment is properly maintained and repaired as required

Skills

Leadership

Guest experience

Data analysis

Team-building

Problem solving

Financial acumen

Job description

Delaware North Sportservice at TD Garden in Boston, Massachusetts, is seeking an Assistant Concessions Manager to lead the concessions operation with a focus on guest experience and a positive work environment. You will supervise team members, interview and hire, coordinate guest service initiatives, train staff on policies, ensure compliance with regulations, manage inventory, and maintain equipment.

Delaware North offers competitive benefits, an annual bonus plan, and a comprehensive rewards