Assistant Concessions Manager, TD Garden

Delaware North; Boston (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certif. Re

Friends and family discounts

Job summary

Delaware North Sportservice at TD Garden in Boston, Massachusetts, is seeking an Assistant Concessions Manager to lead the concessions operation with a focus on guest experience and a positive work environment. You will supervise team members, interview and hire, coordinate guest service initiatives, train staff on policies, ensure compliance with regulations, manage inventory, and maintain equipment.

Delaware North offers competitive benefits, an annual bonus plan, and a comprehensive rewards

Qualifications

• 1-3 years' management or supervisory experience in the food service industry

Responsibilities

• Coordinate and supervise the activities of team members and supervisors
• Schedule and conduct candidate interviews and hire based on the consistent message and goal of the team
• Actively participate and coordinate the successful implementation of Delaware North's guest service initiatives
• Focus on training associates on company policies and procedures to ensure quality associate performance and customer service
• Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment
• Verify sales reporting and prepare various cost and operational reports as required
• Work appropriately to keep all locations clean, neat, and organized at all times
• Provide and administer an effective system for the maintenance of inventory levels
• Work to ensure all food and beverage equipment is properly maintained and repaired as required

Skills

Leadership

Guest experience

Data analysis

Team-building

Problem solving

Financial acumen

Job description

The opportunity

Delaware North Sportservice is searching for an Assistant Concessions Manager to join our team at TD Garden in Boston, Massachusetts. As Assistant Concessions Manager you will partner with your leadership to effectively lead and oversee the concessions operation. If you are a motivated professional who is passionate about elevating guest experiences and creating a positive work environment, we encourage you to apply!

Pay

Minimum - Anticipated Maximum Base Salary: $47,500 - $64,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance


• 401(k) with up to 4% company match


• Annual performance bonus based on level, as well as individual, company, and location performance


• Paid vacation days and holidays


• Paid parental bonding leave


• Tuition and/or professional certification reimbursement


• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Coordinate and supervise the activities of team members and supervisors


• Schedule and conduct candidate interviews and hire based on the consistent message and goal of the team


• Actively participate and coordinate the successful implementation of Delaware North's guest service initiatives


• Focus on training associates on company policies and procedures to ensure quality associate performance and customer service


• Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment


• Verify sales reporting and prepare various cost and operational reports as required


• Work appropriately to keep all locations clean, neat, and organized at all times


• Provide and administer an effective system for the maintenance of inventory levels


• Work to ensure all food and beverage equipment is properly maintained and repaired as required

More about you

• 1-3 years' management or supervisory experience in the food service industry, preferably with prior concessions experience


• Knowledge of general business accounting policy and procedures


• Strong commitment to both the client and guest experience


• Ability to analyze data and make decisions


• Self-motivated, creative, and innovative ideas to increase concession stand operational efficiency


• Demonstrated initiative, leadership, and team-building skills are essential

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation or any other legally protected status.