Assistant Community Ops Pro — Resident Experience

Taleo; Newark (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive wages

Monthly bonus

Annual bonus

Apartment discount

Phone allowance

Health insurance

Dental insurance

Vision insurance

Life insurance

Critical Illness insurance

Accident insurance

401(k) plan

Paid time off

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

Shea Apartments is hiring an Assistant Community Manager to support daily operations and property management tasks. You will help create a welcoming environment for residents, coordinate events, and assist in marketing initiatives to attract new residents.

The role emphasizes strong communication, organization, and teamwork. Growth and development programs are offered within a collaborative, inclusive culture at Shea Properties.

Qualifications

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
• Minimum of 2 years property management experience at management level.
• Basic understanding of accounting, marketing concepts and analyzing data.
• Proven experience in customer service or property management is preferred.
• Excellent communication, written, verbal and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively within a team.
• Proficient in Microsoft Office Suite and property management software, a plus.

Responsibilities

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries, including difficult or escalated situations, with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Assist in the implementation of resident retention strategies and programs.
• Support in executing marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety of the community.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for both residents and prospects.
• Creatively promote the community through comp research and marketing
• Your excellent communication will help you address inquiries from current and future residents while managing daily leads. Personalize your approach to tours for prospective residents as you gather intel on their needs and desires for their apartment home.
• Ensure completeness and accuracy of all paperwork and documentation.
• Continually demonstrate the Shea core values and customer care service standards.
• Follow safety and compliance rules and procedures.

Skills

Communication skills

Interpersonal skills

Team collaboration

Education

High school diploma

Hospitality/business degree (plus)

Tools

Microsoft Office

Property management software

Job description

Shea Apartments is hiring an Assistant Community Manager to support daily operations and property management tasks. You will help create a welcoming environment for residents, coordinate events, and assist in marketing initiatives to attract new residents.

The role emphasizes strong communication, organization, and teamwork. Growth and development programs are offered within a collaborative, inclusive culture at Shea Properties.