Assistant Community Manager: Operations & Engagement

Shea Properties; Fountain Valley (CA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive wages

Monthly bonus potential

Annual discretionary bonus

Apartment discount

Mobile phone allowance

Medical, dental, vision, life, and ins

401(k) retirement plan

Paid Time Off

Paid Holidays

Wellness programs

Tuition reimbursement

Job summary

Shea Properties is seeking an Assistant Community Manager in Fountain Valley, CA to support daily property operations and resident engagement.

You will work with the Community Manager to deliver outstanding service, coordinate events, handle inquiries, and help attract and retain residents through effective marketing and strong communication.

Qualifications

• Minimum of 2 years property management experience at management level.
• Excellent communication, written, verbal and interpersonal skills.
• Strong organizational and time management abilities.
• Proven experience in customer service or property management preferred.

Responsibilities

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries and issues with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Assist in implementing resident retention strategies and programs.
• Support marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for residents and prospects.
• Promote the community through market research and targeted outreach.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Hospitality/Business degree

Tools

Microsoft Office

Property management software

Job description

Now Hiring: Assistant Community Manager (aka Operations Pro)

Are you an energetic, personable and detail oriented, proactive individual with a passion for real estate and community engagement? We are seeking an enthusiastic Assistant Community Manager to join our vibrant team! In this role, you will have the opportunity to make a significant impact by helping to foster a positive living environment for our residents. You will work closely with the Community Manager to ensure that our residents feel welcome, valued, and connected.

What We Offer - Benefits and Perks:

• Competitive Wages
• Monthly Bonus Potential
• Annual Discretionary Bonus
• Generous Apartment Discount
• Mobile Phone Allowance
• Medical, Dental, Vision, Life, Critical Illness, and Accident Insurance
• 401(k) Retirement Plan - Traditional & Roth
• Paid Time Off
• Paid Holidays
• Shea Wellness Programs – Mental, Physical, Financial
• Tuition Reimbursement

Opportunities to Grow your Career through Coaching, Training & Leadership Development Programs

Shea Apartments

At Shea Apartments we create communities where associates and residents thrive. We are a leading property management company and have a culture of respect for the individual.

We believe your career should be more than just a job. That is why we invest in your growth,offering opportunities to learn, lead, and make an impact. Join us and become part of a team that values teamwork, innovation, and excellence within a friendly, inclusive environment.

Responsibilities - Bring Your and Customer Service Skills

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries, including difficult or escalated situations, with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Assist in the implementation of resident retention strategies and programs.
• Support in executing marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety of the community.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for both residents and prospects.
• Creatively promote the community through comp research and marketing
• Your excellent communication will help you address inquiries from current and future residents while managing daily leads. Personalize your approach to tours for prospective residents as you gather intel on their needs and desires for their apartment home.
• Ensure completeness and accuracy of all paperwork and documentation.
• Continually demonstrate the Shea core values and customer care service standards.
• Follow safety and compliance rules and procedures.

Note: This is not an all-inclusive list of job responsibilities.

Qualifications

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
• Minimum of 2 years property management experience at management level.
• Basic understanding of accounting, marketing concepts and analyzing data.
• Proven experience in customer service or property management is preferred.
• Excellent communication, written, verbal and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively within a team.
• Proficient in Microsoft Office Suite and property management software, a plus.

Requirements:

• Must be able to stand for long periods of time, walking, sitting, reaching, kneeling, crouching, stooping.
• Ability to lift and move up to 25 lbs.
• Ability to work weekends.
• Must be able to travel as needed.

Shea Properties is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.