Assistant Service Manager

Shea Properties; San Jose (CA); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical

Vision

401K

Disability

Life insurance

50% discounted apartment

Sign-on bonus

Cell phone allowance

Job summary

Shea Properties is seeking an on-site Assistant Service Manager to support daily maintenance at a new apartment community in California. You will perform carpentry, plumbing, painting, electrical, HVAC, and other repairs, while guiding service staff to timely completion.

The role requires at least 2 years of property management maintenance experience, basic computer skills, and a commitment to safety. Compensation includes a $1,000 sign-on bonus, a discretionary bonus plan, and a comprehensive

Qualifications

• Must have basic computer skills and be able to create and close out work orders.
• Ability to perform advanced level maintenance including painting, carpentry, electrical, HVAC, plumbing.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
• Provide exceptional customer service.
• Project management skills including planning, organizing, and coordinating tasks.
• Negotiate and resolve conflicts.
• Ability to operate hand tools.
• Knowledge of First Aid and Safety procedures.
• High School Diploma or equivalent supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry.
• Minimum of 2 years property management experience performing advanced maintenance related job duties.

Responsibilities

• Ensures all safety regulations are followed.
• Must participate in and lead lineup on a routine basis.
• Prioritizes and completes maintenance work and service requests for the apartment community; completes related paperwork.
• Performs carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance per standards.
• Provides scheduled preventive maintenance.
• Schedules apartment maintenance turnover and inspects rent-ready apartments.
• Assists in inspecting vendor/contractor work for quality and compliance.
• Manages inventory and keeps facilities neat and orderly.
• Maintains storage facilities and maintenance workshop.
• Provides safety updates to Property Management Staff and residents.
• Suggests new technologies and methods to reduce operating costs.
• Provides on-call maintenance evenings, weekends, and holidays.
• Maintains own hand tools and participates in other duties as assigned.

Skills

Basic computer skills

Advanced maintenance

Customer service

Project management

Negotiation

Hand tools

First Aid and Safety

Education

High School Diploma or equivalent with HVAC/Plumbing/Electrical/Carpentry courses

Tools

Power tools

Electrical testing tools

Job description

Shea Properties – Find Awesome.

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit.

Description

The Assistant Service Manager assists the Service Manager in the successful completion of the day-to-day maintenance of this newapartment community in accordance with Shea Properties standards, policies and procedures. The Assistant Service Manager performs specific carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs. The Assistant Service Manager may provide direction to the service staff to ensure that all work is completed in a timely manner.

The Assistant Service Manager, as with all members of the Shea Properties Team, is expected to conduct himself/herself in a manner, which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Assistant Service Manager shares in the Shea Properties Commitment of our Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them. The pay range for this position is $30.23 - $37.79/hour. The Assistant Service Manager is also eligible to participate in the maintenance program, sign-on bonus and the annual discretionary bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, vision, 401K, disability, life insurance, 50% discounted apartment (based on availability), $1,000 sign‑on bonus and cell phone allowance.

Job Duties

• Ensures all safety regulations are followed.
• Must participate in and lead lineup on a routine basis.
• In conjunction with the Service Manager, prioritizes and completes maintenance work and maintenance service requests for the apartment community. Completes related paper work in an accurate and timely manner. Covers safety requirements.
• Performs specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable. May repair/maintain various property emergency and security systems.
• Performs scheduled preventative maintenance in accordance with the community’s preventative maintenance program.
• In conjunction with the Service Manager, schedules apartment maintenance turnover process. Inspects all rent ready apartments to ensure all maintenance items are completed and the apartment is ready for move-in.
• Assists with the inspection of work performed by vendor/contractor(s) to ensure quality and completeness, and compliance with company standards.
• Organizes parts and materials required for maintenance service requests and maintenance work in advance to ensure efficient completion of all maintenance work.
• Assists in maintaining inventory by properly monitoring and recording inventory items.
• Maintains all storage facilities, equipment and the maintenance workshop in a neat and orderly working condition.
• Regularly provides information to the Property Management Staff regarding safety concerns and the general appearance of the community to ensure a quality and safe living environment for the residents and marketability of the community.
• Makes recommendations to the Service Manager on new technologies, methods, and materials for improving operating costs.
• Provides on-call maintenance for evenings, weekends and holidays as scheduled.
• Provides and maintains his/ her own hand tools customarily used in the industry and building trades.
• Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Must have basic computer skills and be able to create and close out work orders
• Ability to perform advanced level maintenance related tasks including painting, carpentry, electrical, HVAC, plumbing, and pool maintenance.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
• Provide exceptional customer service.
• Project management skills including planning, organizing, and coordinating tasks.
• Negotiate and resolve conflicts.
• Ability to operate hand tools.
• Knowledge of First Aid and Safety procedures.
• High School Diploma or equivalent supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry.
• Minimum of 2 years property management experience performing advanced maintenance related job duties.

Work Environment

The Assistant Service Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule (days and hours) varies depending on the property. Hours are usually scheduled from 8 a.m. – 5 p.m. and are typically scheduled to work weekend days (Sat/Sun). Must be available to work over-time as needed and work on-call schedule. The Assistant Service Manager should be flexible and readily available depending on the needs of the property. Must be able to travel if needed, 10-25% of the time.

Physical Requirements

The Assistant Service Manager physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V