Assistant Community Manager (Niro)

Mark--taylor-Residentia; Phoenix (AZ); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Rent discounts

Amenities access

Employee events

Career growth

401(k) matching

Paid time off

Medical, Dental, Vision benefits

Job summary

Mark-Taylor is seeking an Assistant Community Manager for our Niro community in Phoenix, AZ. You will support daily operations, handle maintenance coordination, lease activity, and deliver five-star resident service to drive occupancy and satisfaction.

The ideal candidate has at least 2 years in multifamily property management, strong customer service and organizational skills, and proficiency with property management systems.

Qualifications

• 2+ years of experience in Assistant Community Manager or Assistant Manager in multifamily property management.
• Strong customer service skills and ability to build resident relationships.
• Strong administrative and accounting skills for documentation, reporting and daily operations.
• Proven leasing and sales skills to drive occupancy goals and renewals.
• Excellent organizational and time management skills with attention to detail.
• Strong leadership to support team development and accountability.

Responsibilities

• Manage community accounting activities: deposits, collections, rent input, weekly/monthly reports.
• Ensure legal documents are processed and served to residents.
• Assist in lease transactions: prepare leases, review applicant history, process move-ins/outs and renewals.
• Respond promptly to resident inquiries to boost satisfaction and retention.
• Respond to inquiries about community, repairs, rent, and policies.
• Contribute to community cleanliness and curb appeal.
• Assist in planning resident functions and leasing responsibilities as needed.

Skills

Customer service

Leasing & sales

Organization

Leadership

Communication

Teamwork

Residential property management

Tools

Property management software

Job description

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we've built and managed Arizona's most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so are our teams! We're hiring an Assistant Community Manager at Niro in Phoenix, AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Why You'll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Compensation

• The anticipated base pay range for this position is $26.00/hr - $27.00/hr.
• In addition to your base pay, you will be eligible to receive bonuses based on achievement of operational metrics.

Requirements

• A minimum of 2 years of experience working as an Assistant Community Manager or Assistant Manager in multifamily property management is required.
• Strong customer service skills, with the ability to build positive relationships, address resident concerns, and support a high-quality resident experience.
• Strong administrative and accounting skills, with the ability to manage documentation, financial processes, reporting, and daily operational responsibilities accurately.
• Proven leasing and sales skills, with the ability to drive lead conversion, support occupancy goals, and contribute to the community’s overall leasing performance.
• Excellent organizational and time management skills, with the ability to prioritize competing responsibilities and maintain attention to detail.
• Strong leadership skills, with the ability to lead by example, support team development, and promote accountability and collaboration.
• Ability to uphold Mark-Taylor's core values while helping create a professional, welcoming, and inclusive environment for team members and residents.
• Strong problem-solving and resident conflict management skills preferred.
• Proficiency in property management systems and software preferred.
• Previous lease-up experience preferred.

In This Role You Will

• Manage various community specific accounting activity, such as daily bank deposits, record collection activity, daily input of rental payments, weekly reports, monthly financials, ensuring apartment homes are ready for move in.
• Ensure all proper legal documents are processed and properly served to the resident(s).
• Assist in lease transactions by preparing leases, gathering applicant's history, credit approvals, proofreading all lease paperwork, processing move-ins and move-outs and cancellations, preparing resident lease renewal letters and lease renewal paperwork.
• Respond promptly to concerns, questions, and requests while taking appropriate action to enhance resident satisfaction and retention.
• Knowledgably respond to inquiries about the community, repairs, rent, and policies.
• Contribute to community cleanliness and curb appeal on an ongoing basis.
• Assist in planning and participating in resident functions as directed by Community Manager.
• Assist with all leasing responsibilities as needed.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full-time employees.