Assistant Community Manager - Luxury Apartments (Ops & Retention)

Northwood Ravin, LLC.; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwood Ravin's Palladian Place in Durham, NC is seeking an Assistant Community Manager responsible for financial and operational performance and delivering a consistent resident experience.

You will drive day-to-day operations, manage delinquency, support renewals, and supervise tours and team coordination while upholding property standards. The role requires proactive communication, ownership, and a commitment to excellence in resident service.

Qualifications

• Solid foundation in property management operations, including collections and lease administration.
• Strong resident relations and communication skills.
• Experience driving revenue through renewals and occupancy.
• Detail-oriented with ownership and accountability.

Responsibilities

• Manage delinquency and lead collection efforts with clear, consistent communication.
• Drive revenue through renewals, lease enforcement, and income optimization strategies.
• Audit and maintain accurate resident files across the full lifecycle.
• Support resident relations by resolving concerns with professionalism and follow-through.
• Assist in daily operations, including tours, team coordination, and property standards.

Skills

Property management

Delinquency management

Lease administration

Resident relations

Team coordination

Job description

Northwood Ravin's Palladian Place in Durham, NC is seeking an Assistant Community Manager responsible for financial and operational performance and delivering a consistent resident experience.

You will drive day-to-day operations, manage delinquency, support renewals, and supervise tours and team coordination while upholding property standards. The role requires proactive communication, ownership, and a commitment to excellence in resident service.