Assistant Community Manager-Laurel Park

Arnold Grounds Property Management; Missouri; On-site; USD 45,000 - 60,000; Full time

Job summary

Arnold Grounds Apartment Management is seeking an experienced Assistant Community Manager for a 352-unit affordable housing community in St. Louis, Missouri. The role requires expertise in LIHTC and resident compliance.

You will manage certifications, applications, rent collections and reports, while coordinating with maintenance and ensuring audit-ready files. The position demands accuracy, organization, and the ability to handle a heavy workload.

Qualifications

• Minimum 2-3 years of affordable multifamily housing experience.
• Strong knowledge and hands-on experience with LIHTC/tax credit compliance.
• Experience processing annual/ interim certifications and eligibility documents.
• Experience at large or high-volume multifamily communities preferred.
• Ability to manage large paperwork workload with tight deadlines.
• Understanding of Fair Housing and affordable housing regulations.
• Excellent organizational, documentation, and file-management skills.
• Strong resident relations and customer-service skills.
• Excellent written and verbal communication skills.
• Attention to detail and identifying missing/inconsistent documentation.
• Proficiency with property management software, MS Office, email, digital docs.
• Ability to work independently while supporting the Community Manager.

Responsibilities

• Assist the Community Manager with daily operations of a 352-unit affordable housing community.
• Process and maintain LIHTC resident files, annual and interim certifications, move-ins/outs, and compliance docs.
• Review applications and documentation to determine household eligibility per affordable housing requirements.
• Obtain and verify income, assets, household composition, and other eligibility docs.
• Maintain organized, audit-ready resident files.
• Track certification deadlines to ensure timely completion.
• Assist with leasing, applications, waiting lists, renewals, notices and other admin tasks.
• Handle high volume resident questions, concerns, and office traffic professionally.
• Assist with rent collection, delinquency follow-up, and notices per policy.
• Maintain accurate information in PMS and prepare required reports.
• Coordinate with maintenance on work orders, turns, inspections, and concerns.
• Assist management with compliance reviews, file audits, and agency inspections.
• Maintain confidentiality of resident and company information.
• Provide support to the Community Manager and other property responsibilities as needed.

Skills

LIHTC compliance

Documentation & filing

Resident relations

Communication skills

Multitasking

Property management software

Microsoft Office

Tools

Property management software

Microsoft Office

Job description

Assistant Community Manager - Affordable Housing / LIHTC

Location: St. Louis, Missouri
Property Size: 352 Units
Position Type: Full-Time
Industry: Affordable Multifamily Housing

Arnold Grounds Apartment Management is seeking an experienced and highly organized Assistant Community Manager for a 352-unit affordable housing community located in St. Louis, Missouri.

This is a fast-paced position requiring an individual with strong working knowledge of Low-Income Housing Tax Credit (LIHTC) requirements, affordable housing compliance, resident certifications, leasing, collections, and high-volume administrative responsibilities.

Due to the size of the community and volume of resident activity, the successful candidate must be comfortable managing a heavy workload of paperwork, resident files, certifications, deadlines, and daily tenant interactions while maintaining accuracy, professionalism, and compliance.

Key Responsibilities

• Assist the Community Manager with the daily operations of a 352-unit affordable housing community.

• Process and maintain LIHTC resident files, annual recertifications, interim certifications, move-ins, move-outs, and required compliance documentation.

• Review applications and supporting documentation to determine household eligibility in accordance with applicable affordable housing requirements.

• Obtain and verify income, assets, household composition, and other required eligibility documentation.

• Maintain accurate, organized, and audit-ready resident files.

• Track certification and recertification deadlines to ensure files are completed timely and accurately.

• Assist with leasing, applications, waiting lists, renewals, resident notices, and other administrative functions.

• Handle a high volume of resident questions, concerns, requests, and office traffic in a professional and courteous manner.

• Assist with rent collection, delinquency follow-up, payment arrangements, and required notices in accordance with company policies.

• Maintain accurate information within the property management system and prepare required reports.

• Coordinate with maintenance staff regarding resident work orders, unit turns, move-ins, inspections, and resident concerns.

• Assist management with preparation for compliance reviews, file audits, physical inspections, and agency reviews.

• Maintain strict confidentiality regarding resident and company information.

• Provide support to the Community Manager and assume additional property responsibilities when necessary.

Required Qualifications

• Minimum 2-3 years of affordable multifamily housing experience strongly preferred.

• Strong knowledge and hands-on experience with LIHTC/Tax Credit compliance is required.

• Experience processing annual recertifications, interim certifications, move-ins, and resident eligibility documentation.

• Experience working at a large or high-volume multifamily community is strongly preferred.

• Ability to manage significant amounts of paperwork and multiple competing deadlines without sacrificing accuracy.

• Strong understanding of Fair Housing requirements and affordable housing regulations.

• Excellent organizational, documentation, and file-management skills.

• Strong resident relations and customer-service skills, including the ability to professionally handle challenging situations.

• Excellent written and verbal communication skills.

• Strong attention to detail and ability to identify missing or inconsistent documentation.

• Proficiency with property management software, Microsoft Office, email, and electronic document management.

• Ability to work independently while supporting the Community Manager and overall property team.

Ideal Candidate

The ideal candidate is organized, dependable, detail-oriented, and comfortable working in a high-volume environment. This position requires someone who understands that affordable housing compliance involves strict deadlines, extensive documentation, accurate recordkeeping, and consistent follow-up.

Candidates must be able to effectively manage a large resident population, maintain professional communication during challenging interactions, prioritize urgent matters, and keep resident files current and audit-ready.

Experience working at a 300+ unit affordable housing community or similarly high-volume property is highly desirable.

Why Join Arnold Grounds?

This position provides an opportunity for an experienced affordable housing professional to play an important role in the successful operation and compliance of a large St. Louis community. We are looking for someone who takes ownership of their responsibilities, supports the property team, and understands the importance of accuracy and consistency in affordable housing management.

Arnold Grounds Apartment Management is an Equal Opportunity Employer.

Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal, state, and local laws.