Assistant Community Manager: Compliance & Resident Services

TWIN PINES; New York (NY); In loco; USD 44.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Commuter Benefits

Professional Growth & Development

Mission-driven work

Descrizione del lavoro

Twin Pines is seeking an Assistant Community Manager (Vacancy/Compliance Focused) for an on-site role at Harlem, NYC. You will support the Community Manager with leasing, resident services, and administrative tasks at the property.

The position emphasizes compliance documentation, audit readiness, and resident relations within a NYCHA-affiliated property. A high school diploma and 1–2 years in property management are required.

Competenze

• High school diploma required; some college coursework preferred.
• 1-2 years of property management or related administrative experience.
• Strong communication, organizational, and customer service skills.
• Familiarity with property management software preferred.
• Ability to work occasional evenings/weekends as needed.

Mansioni

• Assist the Community Manager with day-to-day operations, leasing, and resident relations.
• Assist with move-in/move-out processing and unit turnover coordination.
• Assist with property inspections and coordination of vendor and maintenance work.
• Manage the property in the Community Manager's absence, including staff direction and issue resolution.
• Support rent collection, delinquency follow-up, and resident ledger accuracy.
• Assist with preparation of financial and operational reports.
• Maintain accurate resident files and administrative records.
• Support compliance documentation and recertification processes in partnership with the Compliance department.
• Assist in maintaining audit-ready resident files.
• Respond to resident inquiries and service requests, escalating as needed.
• Support resident engagement activities and communications.
• Assist in resolving resident concerns professionally and promptly.

Conoscenze

Communication

Organizational skills

Customer service

Property management software

Formazione

High school diploma (required)

Strumenti

Property management software

Descrizione del lavoro

Twin Pines is seeking an Assistant Community Manager (Vacancy/Compliance Focused) for an on-site role at Harlem, NYC. You will support the Community Manager with leasing, resident services, and administrative tasks at the property.

The position emphasizes compliance documentation, audit readiness, and resident relations within a NYCHA-affiliated property. A high school diploma and 1–2 years in property management are required.