On-site Resident Services Lead – NYC Multifamily

Twin Pines; Harlem (GA); On-site; USD 45,760 - 49,920; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) Retirement Plan

Paid Time Off & Holidays

Commuter Benefits

Professional Growth & Development

Mission-Driven Work

Job summary

Twin Pines Management is seeking a proactive Resident Services Coordinator to support daily operations across our Harlem portfolio. This on-site role requires excellent customer service, organizational prowess, and a strong sense of urgency to keep residents supported.

The salary range is $22-24/hr plus discretionary bonus. Candidates should have 1+ year in multifamily property management and be proficient in Yardi and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• 1+ years experience in multifamily residential property management or related field.
• Proficiency with Yardi required; strong knowledge of Microsoft Office and Outlook.

Responsibilities

• Resident Relations & Customer Service: act as primary contact for residents and resolve inquiries.
• Leasing & Administrative Support: assist with renewals, expirations, notices, and documentation; support rent collection.
• Operational Support: help Resident Services Manager with daily tasks; maintain deadlines and ensure smooth operations.

Skills

Resident relations

Customer service

Communication

Education

High School Diploma

Tools

Yardi

Microsoft Office

Job description

Twin Pines Management is seeking a proactive Resident Services Coordinator to support daily operations across our Harlem portfolio. This on-site role requires excellent customer service, organizational prowess, and a strong sense of urgency to keep residents supported.

The salary range is $22-24/hr plus discretionary bonus. Candidates should have 1+ year in multifamily property management and be proficient in Yardi and Microsoft Office.